Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 211 - 220 of 234 reviews
BH
1 out of 5 stars

Very poor company only wants your money

Very poor company only wants your money U will not make calls or use data As no service All are emergency calls only if u are lucky Save your money Go elsewhere

Date of experience: October 17, 2022

e

eli

US

1 out of 5 stars

There offers are a scam!!!

There offers are a scam, tried to renew they wouldn't keep it for more than a month

Date of experience: October 6, 2022

Cl
1 out of 5 stars

I stupidly signed up for this deal

I stupidly signed up for this deal. The SIM did not work so I took the SIM out and "tried" to cancel the contract. I still have not had confirmation of this and was basically called a liar as they told me the mobile number was ringing out (how could it be the SIM was in my hand? I was also very suspicious as the asked me "security" questions about being out of the country!!! also when I downloaded the Lebara App I started to get spurious Indian message....I do not believe my data is safe with this dodgy company.

Date of experience: October 5, 2022

AT
4 out of 5 stars

I gave a poor review back in June after…

I gave a poor review back in June after having problems buying 2 new sim cards. After posting I received a phone call asking me to further explain the problems. They apologised and said they would credit my next months fee. 2 months have passed and nothing. I have sent a number of e-mails - all ignored. After this review , another phone call. Turns out they do not monitor Lebara e-mail, have to use 'care' prefix . Again apologised and compensated me with 1 months fee.

Date of experience: August 27, 2022

JK
1 out of 5 stars

Der står på deres hjemmeside at LEBARA…

Der står på deres hjemmeside at LEBARA virker i hele EU. Det gør det ikke. Der er en GRØN V ud for EU Kroatien har været en del af EU siden 2014 MEN jeg har lige været i Kroatien og var helt at jeg ikke havde fået min kone over i LIBARA som var min mening. Så hendes mobil virkede MVH John Kristensen

Date of experience: August 16, 2022

MD
1 out of 5 stars

I cannot give more! Terrible customer service!

I cannot give more! Every month I have something extra on my invoice. I called Lebara, and he said that he will not answer me, because I called them a lot!!!! I just call them once last month and they forced me to accept that I called to USA, which I have never done that. and it was the second time that I called them to find out what is going on and they refused answering me. Having Lebar is the true meaning of throwing away your money from the window. Be careful not to be fooled by Lebara promotions.

Date of experience: July 25, 2022

JS
1 out of 5 stars

Kan ikke give mere.

Kan ikke give mere. Penge ud af vinduet. Snyder dig.for anden gang Købt for 100kr, som de enten stjæler eller de forsvinder ud i en fiktiv lomme. Vil du risikerer svindel så støt dem endelig.

Date of experience: July 15, 2022

jl
1 out of 5 stars

Not registered on network for no reason.

My lebera sim stopped working in the uk, not registered on network. did cancel my montly payment the reactivated credit later i nthe monthly. before i notice anything lebera had charged me 15 euro in 3 days with no acknowledgment by text message despite been a phone provider. poor service.

Date of experience: July 13, 2022

J
1 out of 5 stars

Illegaal spying by Lebara

Since when did we agree to be traced by Lebara, the other day I logged into my Lebara and within a couple of seconds I got an email that someone logged in to my account from this IP address and this address. Looks like Lebara decided to locate the clients without their written consent. I GUESS IT IS TIME TO TAKE LEGAL MATTERS AGAINST LEBARA DUE TO PRIVACY BRIDGING. My advise to all fellow users is to always switch on VPN before you log in to mylebara. This way you will not be traced and still be able to check your phone usage.

Date of experience: June 21, 2022

RT
1 out of 5 stars

Der var ingen hjælp

Der var ingen hjælp, at hente ved kundeservice. Jeg sagde, at jeg havde svært ved, at finde ud af, at få et ekstra nr. Dertil blev der bare sagt nåh...... jeg sagde til hende, så måtte jeg finde et andet selvskab som kunne hjælpe mig igennem, dertil blev der blot sagt, ja

Date of experience: May 31, 2022

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