Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 201 - 210 of 234 reviews
MV
5 out of 5 stars

Samedth from customer service of Lebara has been very helpful ! Thank you,Samedth ! You have excellent communication skills!

Samedth from customer service of Lebara has been very helpful ! Thank you,Samedth ! You have excellent communication skills!

Date of experience: February 10, 2023

FN
1 out of 5 stars

Poor Internet

Poor Internet I've been experiencing no internet in several occasions. I've been on the phone for hours and have spoken to the customer services several times. Last time I spoke to the customer services, she told me they've escalated the problem and someone from IT department will call me within 72 hr! It's been a week now and no one has called me yet!

Date of experience: February 10, 2023

HD
1 out of 5 stars

Opérateur de qualité médiocre voir à la…

Opérateur de qualité médiocre voir à la limite de l'indécence. Le réseau internet est lent et les pertes de réseau sont quotidiennes, le service client est lamentable et inefficace. Et bonne nouvelle ils augmentent leurs prix.... Passez votre chemin

Date of experience: February 8, 2023

E
1 out of 5 stars

Absolutely dreadful no signal

Absolutely dreadful no signal, couldn’t set up the app it wouldn’t work, couldn’t get past a certain page to keep old number Chat line advisor spoke to me I said I wanted to speak to someone over the phone he said he would call at some point….I ended up calling them, they weren’t very helpful so I told them to cancel the contract! Very stressful hour of my life for something that should of been so straight forward! Also it should of £1.85 a month for first 6 months and I got an email saying it would be £6.90…

Date of experience: January 31, 2023

GV
5 out of 5 stars

Amazing Angel does exist

Thank you Gayatri Best CUSTOMER EXPERIENCE I HAVE EVER RECEIVED HANDLED BY Ms GAYATRI SHINDE FIVE STARS GAYATRI, WELL DONE & GOOD JOB TODAY 25.01.23 I look forward to speaking to you again soon Giftvanba8

Date of experience: January 25, 2023

j
1 out of 5 stars

Wish I could give them zero stars.

Wish I could give them zero stars. Absolutely rubbish coverage (if any), no cutsomer service exists if you try to call them. This company should be investigated by the ombudsman. Just DO NOT use lebara for your mobile provider !!!!

Date of experience: January 5, 2023

KH
1 out of 5 stars

Dårlig oplevelse !!

Dårlig oplevelse !!! Forsøgte at bestille abonnement hos Lebara. Kunne ikke få det til at fungere via deres hjemmeside. Ringede deres kundeservice op og fik at vide der var ca 1 minuts ventetid og at jeg var nummer 18 i køen. Så ventede jeg i alenlange 12 minutter inden jeg gav op . ( Nu har jeg bestilt abonnement hos et andet selskab - det er lidt dyrere, men det gir jeg gerne for bedre service. )

Date of experience: December 30, 2022

AT
1 out of 5 stars

Lebara sender en mail med at man kan få…

Lebara sender en mail med at man kan få gratis simkort, gratis pakke den første mdr som ny kunde. Men når man så vælger pakken og nyt simkort, jamen så virker det sjovt nok ikke. Det er til at brække sig over. Falsk reklame. Det er meldt til ombudsmanden. Da det er ulovlig reklame.

Date of experience: December 14, 2022

CD
5 out of 5 stars

Received an email stating that I had…

Received an email stating that I had 1000 free minutes added to my phone. However, these did not show up either on my phone or my account. Contacted Lebara support (Kunal More) who very quickly resolved the issue in a friendly and courteous manner. First class service. 👍😊

Date of experience: December 5, 2022

AF
1 out of 5 stars

TERRIBLE! Used to be great network then suddenly…

Used to be great network then suddenly (like others are saying) it dropped to TERRIBLE. Its taken me nearly three hours to change network providers due to the network bring do poor. Its constantly crossed off on network. Terrible. Don't bother leaving a comment lebara about how you are so sorry and you can't help. I have already left. Can't wait to get my new provider SIM ...

Date of experience: October 24, 2022

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