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Review summary
Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Well 1 STAR because there's no zero stars.
Be aware of this Lebara scheme ;
I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ?????
Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it .
But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission .
Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet .
How can this be possible ???
Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract.
Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization.
Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract
I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near
Scam asking for details and then hanging up when given
i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.
Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise.
They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers.
OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................
Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.
So bad! Everywhere I go (as a live in carer, my address changes). I have roaming on in the UK!).It NEVER WORKS! It seems the standard response is,after giving them your postal code'there is limited signal there'. I NEED TO CHANGE FROM LEBARA, their service has git wirse and worse.
fell for the advertising and deeply regret it. No service and no help. Absolutely awful. For detail - I joined this week and have huge problems with setup and no service. Have spoken to five different people , all of whom have said something different. In the end someone said someone would phone me back within an hour, but an hour an a half later I am still waiting, and now do not expect any real service from this company. Avoid.
Poor, and getting worse. Several times lately I have no internet connectivity. I live and work near the centre of a major city not the back of beyond.
At one point no network connection at all for half an hour, right in the city centre.
Come on, Lebara, this is not good enough. I will be leaving.......
My Lebara SIM card has now been locked (by Lebara) through no fault of mine for a month. Every day, sometimes several times a day, I call them to get this resolved. The very friendly staff on the Unhelp desk in the Customer No Service Department promise to sort the problem immediately. 100% guarantee it will be resolved today. You will have service in the next 24-48 hours. We are so sorry for your problems, I have marked it as Priority !!! I have not been able to use the phone for a month, which causes major problems when trying to authorise bank or credit card payments. All I want to do is get a PAC code to transfer my number to another provider. But it won't even let me do this, and they won't provide one by email or on the phone. What am I paying for?
Poor, and getting worse. Several times lately I have no internet connectivity. I live and work near the centre of a major city not the back of beyond.
At one point no network connection at all for half an hour, right in the city centre.
Come on, Lebara, this is not good enough. I will be leaving.......
Pourquoi vous avez supprimé mon avis sur libara. Je confirme mon attachement chez libara comme le meilleur client qu'il soit à vie tout fonctionne très bien
Here below is the email that I sent to Lebara in early May 2024. After 2 weeks I received no response, so I rang them. Irfereed to the complaint and the Lebara member of staff assured me that the Complsint Team would get in touch with 48 hours. It is now 3 weeks on and I have heard absolutely nothing.
My advice to you is NEVER go with this company. Their customer service is truly awful.
Email sent to Lebara Customer Care email address in early May 2024:
Dear Complaint Team,
You state below that you apologise for all the inconvenience caused. We’ll, let me describe below exactly the impact of that inconvenience. So, as you have accepted responsibility I am requesting that you actually do something about this and recompense me for the substantial disruption to my life that being without a phone service has caused to me.
Due to Lebara’s incompetence in not be able to efficiently activate my new SIM card, I was without a useable mobile phone for 10 days.
The impact on me was:
1. 10 days of not being able to receive phone calls from my ill relative in North Yorkshire. He relies on ringing me when he is lonely or in an emergency. He said he had tried ringing me (during the period you did not/ could not activate my SIM). He said he could not get through and that my phone wasn’t working. He was distressed about this and now does not trust my phone that he can get through to me in urgent circumstances. This has unnerved him and is added worry on top of a lot of serious medical issues and loneliness that he is currently having to deal with.
2. I had got used to using my phone to pay for things like fuel for my car, so I don’t take my bank cards with me anymore. I couldn’t pay for petrol with my phone one day. I had to waste my time driving back home to get my bank card and drive back to the fuel station and buy fuel. I was running very low on fuel. Not what you want to have to when you’ve had a busy and long day at work. Very frustrating and time consuming. I am sure you will be able to relate to this scenario.
3. I am a treasurer of a badminton club. I need my mobile phone in order to receive text messages of the security code to allow me to make electronic transfers from the club bank account to pay for hall hire etc.
This I could not due during the period in question and delayed me making payments , which made me look unprofessional.
4. Frustration at the poor advice from Lebara customer service staff. I received an email that the porting over of my old number from Vodafone and activation of my new SIM would be complete by 23:59 hrs on 26.03.24. On 27.04.24 I rang customer services and was told that I had been misadvised by Lebara previously and that the porting process in fact took 48hrs and not 24hrs. So I patiently waited another 24hrs and still the SIM had not be activated. Then nothing, so I had to ring customer services again. I was told that they had consulted the technical services teams that the problem was DEFINITELY that Vodafone had not unblocked my phone and this why the Lebara SIM was not working. So then I had to go the time and effort to contact Vodafone. Vodafone confirmed in writing that the phone was NOT blocked and could be used successfully with any new SIM. I was furious with Lebara technical services making such a wrong assertion, wasting more of my time and causing me to be without a phone for even longer. I then had to ring Lebara customer services to feedback Vodafone’s report that the phone was not blocked. The Lebara member of staff then said that my phone should work in 24 hours. Finally, about 10 days of the phone not working, it started working.
So the big question is: why did it take technical services department so long to remedy the matter? Which was absolutely within their gift/power to remedy. All this caused me immense frustration and distress and a lot of my precious time in having to go backwards and forwards to the customer team on about 4 occasions. Simply terrible service.
5. I have had to use my landline to make calls which I would have done normally on my mobile. As a result, I have incurred £15 of extra charges. I can prove this on my normal bills compared to the bill that I have just received.
6. To collect the information to draft this email and to write it has taken over 45 frustrating minutes of my time, on a Saturday morning when I would far prefer to be relaxing.
I then asked Lebara for £60 in compensation in respect of my frustration, the impact of having no functioning phone and being charged £15 by my landline company ( as I had no mobile to make calls with).
This network is awful. Calls drop and the person on the other end sounds like they are underwater. Messages do not get through and your mobile data is often listed as E on your phone in large swathes of the country. Even when your phone states that your mobile data is 4G 4G plus or 5G it's still unbearably slow. E stands for enhanced GPRS and is the second slowest network type available and often the one that your mobile phone connects to last so this is how bad this network is. That network type sees a maximum speed of 400 kilobits per second but on doing speed tests I regularly get 10 kilobits or under which is absolutely no good for anything. I've tried a few mobile operators over the last few years and this trend of useless service is getting worse in the UK but upon trying Lebara they are definitely the worst I have tried yet. So avoid at all costs.
It was unclear where to call from the United States and representatives randomly hung up without helping. Was left on hold for 30 minutes before calling each time. The sim card/number expiry regulations are unclear + inconsistent. Don't buy this sim!
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