Lebara Mobile (FR)
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Absolutely no service assistance
My Lebara SIM card has now been locked (by Lebara) through no fault of mine for a month. Every day, sometimes several times a day, I call them to get this resolved. The very friendly staff on the Unhelp desk in the Customer No Service Department promise to sort the problem immediately. 100% guarantee it will be resolved today. You will have service in the next 24-48 hours. We are so sorry for your problems, I have marked it as Priority !!! I have not been able to use the phone for a month, which causes major problems when trying to authorise bank or credit card payments. All I want to do is get a PAC code to transfer my number to another provider. But it won't even let me do this, and they won't provide one by email or on the phone. What am I paying for?