Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 101 - 110 of 234 reviews
TJ
1 out of 5 stars

My phone was hacked and someone else is…

My phone was hacked and someone else is using my number. I called and was told ‘it’s not our problem’ and ‘what do you want me to do about it’. I am now locked out of my email and amazon accounts and can’t access some of my savings accounts. Disaster. That call handler hung up on my and I am now waiting for them to pick up again… 1 hour 32 mins so far….

Date of experience: August 28, 2024

RA
1 out of 5 stars

Very poor services, keep away from them…!

Very bad services if things dosent go smoothly, I have been without all mobile services more than 10 days since 16th August since number porting and have contacted many individuals in customer services, telephone, email and chat the issue is not resolving and everybody keeps promising resolution and call back but never happens.

Date of experience: August 27, 2024

CH
1 out of 5 stars

Too difficult to activate SIM

After several attempts to try and activate their SIM card I just gave up. Couldn't even log on to my account to cancel it so ended up contacting online chat who assured me that if you can't activate the SIM you won't be charged any further monthly amounts. Cancelled my PayPal anyway, wasn't taking any risks. Would not recommend.

Date of experience: August 26, 2024

SA
1 out of 5 stars

Worst internet company I've ever had.

I had the worst experience with an internet company in the UK LEBARA. I paid for an unlimited data plan and simply received a message saying that I had exceeded my data usage without using it. I purchased the plan on 08/21/24 and had no data until 08/22/24. I never used the data I had contracted. As they were unable to resolve my case, they simply invited me to leave the company and refund my money of £22.50. I will only receive the refund in 5 to 7 days. As I work with data on my phone, I had to hire EE as an emergency. For anyone who works with data, I do not recommend this company. It has no respect for its customers.

Date of experience: August 22, 2024

SR
1 out of 5 stars

I ordered a sim but used the wrong…

I ordered a sim but used the wrong email address. So no receipt etc and could not log into account. I phoned them lady said email cannot be changed. She cancelled and advised I order again with correct email. Did this , it didn’t ask for any email and took my payment again. Rang them again, advised again email cannot be changed! Cancelled both orders. Waste of time

Date of experience: August 21, 2024

S
1 out of 5 stars

Lebara Australia: Rip-off

After a few calls I was reimbursed the amount and Was told that auto recharge was automatically set when I paid the initial amount DESPITE the info card saying the I needed to personally set recharge. Lebara Australia. I bought a 30 day plan for a family member who was in the country for 10 days. A quote from their info about auto recharge reads as follows. "Simply login to your account, select billing and enable auto recharge" I did NOT enable auto recharge as the number was only in use for 10 days. A month later I get charged for another month. I sent a message to their "care" address only to have it returned by the post master. Be VERY aware that this company does not believe in fair trading. I would advise that you steer clear of them.

Date of experience: August 20, 2024

LG
1 out of 5 stars

Lebara UK are buying fake reviews

Ignore the obviously paid for completely fake reviews on here for Lebara UK. This company has very poor customer service.

Date of experience: August 10, 2024

VF
5 out of 5 stars

Very good service by Mr Vishal B who…

Very good service by Mr Vishal B who quickly resolved our problem perfectly.

Date of experience: July 30, 2024

A
1 out of 5 stars

Terrible customer service

Terrible customer service. Very rude very snakes!!!

Date of experience: July 29, 2024

c
1 out of 5 stars

I have been a Lebara customer in Spain…

I have been a Lebara customer in Spain for one month. I still cannot gain access to the App so I can create an account. I keep getting told work in progress. REALLY!!!

Date of experience: July 24, 2024

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