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Review summary
Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Well 1 STAR because there's no zero stars.
Be aware of this Lebara scheme ;
I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ?????
Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it .
But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission .
Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet .
How can this be possible ???
Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract.
Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization.
Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract
I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near
Scam asking for details and then hanging up when given
i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.
Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise.
They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers.
OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................
Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.
I recently got a sim on a 30 day deal. Great price great perks.... However, customer care a very poor. I keep getting spam calls I was told to contact the TPS. It really annoys me that nothing can be done, I don't know if I will renew my 30 days yet I'm with O2 atm and don't have this issue.
Beware - this company uses deceptive business practices. I purchased a SIM card to use as a one-off while traveling internationally for a holiday. The company then auto-charged me for six additional months, without my permission, with their invoices landing in my spam folder. When I called customer care, they said they couldn’t help me or issue a refund, and that I could dispute the charges via my credit card company. Which I did. After reading online reviews, I see this deceptive auto-charging is a common practice for them. Beware.
I have tried to contact this company via phone and email . No matter what I do the machine says NO to speaking to a human being.
I just want to cancel. That is all I want to do. Been trying for days emails are returned no matter what email address I send .
Firstly, price is great, £3.18 for 30GB for 3 months then £7 onwards with no contract! That's all the positives for now.
Ported my number over from Vodafone direct and I didn't have mobile data for 3 days. A lot of false promises, however, they did send out a replacement SIM and I do now have Mobile data & 5G.
All support staff are foreign so English isn't perfect. I was told I would get a phone call from their complaints team but never did. Fingers crossed there aren't any issues moving forward. PLEASE BE AWARE OF THIS WHEN TAKING OUT A CONTRACT WITH LEBARA. My wife is with ID Mobile, and she moved from O2 direct, no issues with them and she has an eSIM. please consider all options before moving.
Was with Vodafone, but became to pricey,I don’t understand why so many people seem to have had so many problems I have had a great experience.keep up the good work Lebara Thanks.
Lebara has not designed its account management system properly. Beware, your ability to manage your account is thwarted as soon as you add a second sim card. It's rare you encounter such an incompetant company. AVOID AT ALL COSTS.
Real difficulty in obtaining signal for anything. No wifi / data regularly then connects. Cannot send text to existing people previously used. So I don’t think it was wise to move.
Recently used in Europe, but mobile data did not work in Sweden, Denmark and Belgium. When enquired they said no fault from their side. Think twice before you take the sim for Europe.
My account with Vodaphone was coming to an end and Lebara was the cheapest alternative and also used the Vodaphone network. I received confirmation of my order on 13 Aug. On 15 Aug I received confirmation by email that my Lebara SIM was now active. On 16 Aug I received an email saying my number had been successfully ported in to Lebara. It had not been. I called Lebara and explained that my number had not been ported in. They took the details and said it would take 48 to 72 hrs. It did not happen. I called again and was told that the previous call had not been acted on but that this call would be. 72 hrs later the number had still not been changed. When I called the third time, I was told that the previous handler had got the number wrong but this time it would work. On 23 Aug I had received an email with the number I wanted ported-in in the header and asking me for feedback. My old number had still not been ported in so my feedback was quite scathing. Today, 30 Aug, I called again and was told that this had been escalated (implying it had not been escalated before?) It has been over two weeks since I changed to Lebara and people who call my number are being told that the number is not in use. I will have to call all my contacts and tell them to try both numbers until the port in is solved. They are cheap so I suppose you get what you pay for. It is just as well this is my social phone and not my work phone.
Update on 2 September. Over the weekend the temporary number that came with the sim stopped working so I now have a mobile phone that has no number and can only be used over wi-fi on my home network or work network. Called Lebara again and was told I would receive a call back from the engineer to fix it. 5 hours later, I am still waiting for a call.
Update 3 September. Did not get a call back so called Lebara again and was told that the issue would be resolved in the next 48 - 72 hours. 3 weeks without my mobile phone now. I am staying with this out of curiosity now to see how long it will take. I feel sorry for the people answering my calls as they all have the same script but must know that after 6 calls there is nothing they can say that will inspire confidence.
Update 5 Sep: I still cannot use my mobile phone. I called Lebara again today and was told, again, that my issue has been escalated and they are still trying to get my number associated with my SIM. This has become truly amusing for me listening to each handler trotting out the same mantra, "This will be fixed in the next 48 - 72 hours." For fun, I asked to speak with a supervisor but none were available. Due credit to the handlers for sticking to the script even although both they and I know that 3 weeks to have a number ported in is just unacceptable. I have to believe that my situation is unique because no business could survive if it was this incompetent with a lot of customers. I wonder if it will ever get fixed?
Update 06 Sep: Still no number on the SIM.
Update: 9 Sep: Contacted Lebara again and was told by SHASHI that she would call me back before close of play today. This sounds promising but I am still going to keep this going as I think I am in with a chance of getting into the Guinness Book of World Records for the longest time to get a number ported in.
Update 11 Sep: Yesterday (10 Sep) the lady at Lebara told me that my SIM was faulty and I should buy a Lebara Pay as You Go SIM. She would call me back when I had the SIM installed. TESCO did not have the SIM but Morrison's did. I put the new SIM in my phone so that I had both Lebara SIMs. I received the callback and told the lady the new SIM was in and gave her the details. I was put on hold while they ported in my number to the new SIM. It did not work. They said they would call me back when they had resolved the problem. During the night the old Lebara number that had been on one SIM suddenly returned so I now have a Lebara number that is Pay as You Go with no credit on it and another Lebara number that has not been associated with my account. I cannot make calls on either. Today, I contacted Lebara again and told them I wanted to port in my old number. The handler took my details and said it would take 48 to 72 hours! I informed him that OFCOM says it should happen within 24 hours and, so far, you have had 27 days and still not been successful. He noted my previous calls and said that someone would call me back today. Ho hum.
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