Mint Mobile Reviews

For years I had AT&T ….i switched to Mint Mobile 1 year ago … I had my own phone when I switched and I have the same coverage BUT with way less cost—- my annual Mint Mobile bill is equal to 1 MONTH AT&T bill. So very happy with Mint Mobike

I DON'T LIKE THAT YOU HAVE TO PAY A FULL YEAR TO GET THE LOW MONTHLY PRICING. MY HUSBAND & I BOTH DID EARLY RETIREMENT & ARE NOW ON A FIXED INCOME. PAYING FOR A YEAR FOR 2 PHONES IS A BIT MUCH ; I HAVE TO USE CREDIT, WHICH I HATE. I THINK FOR SENIORS WE SHOULD GET A DISCOUNT.

Phone I purchased less than a month ago, and am still paying for, is not operating correctly. When I called you about it I was told you are basically the middle man and are not responsible for it. Even though you are receiving the money for it.i called Motorola they trouble shit, couldn't fix the issue and said Mint was responsible. When I called you back I was disconnected and no one called me back. I am traveling and the phone is not connecting to wifi. Everything is correct because I can connect my computer. Do I have been forced to purchase more data.

Mint plans great. Customer service out of USA atrocious. Given completely wrong information twice about being able to use eSIM. 3rd person managed to give correct information. Was long and painful.

I love the pricing plans, I don’t pay anything close to other with Verizon or AT & T and have just as great service if not better.

When I have service it works perfectly. If I’m inside, I do not have service. I live in an urban area. (100k + people). WiFi calling sometime works, but is not reliable. I have to consistent reset my cellular connection. But…..the cost is very cheap. So it has that going for it.

Mint has good prices, but their physical SIM cards stop working in less than a year. They refuse to waive the fee for a replacement. For every issue we've had, customer service has been useless and wasted hours of our time without solving anything. They don't listen to what the actual problem is and what you need. We bought a new phone to solve the issue, and they couldn't even help us get it accurately delivered. It's bad enough that we're seriously considering returning the phone and not renewing next month.

Just the over all experience with mint I've never had to call and try and talk to someone cause my service is exactly what I want plz don't change nothing but maybe give us more data 😆😆 jk love you guys

The price and service is great!!! Not having to worry about monthly payments and the extras that comes along with it is a plus…

Impossible to use overseas and very difficult to get out of the their plans as they hide your account number and force you to call for it! Then they are slow to answer the phone.

Companies get the opportunity to shine when things go wrong. Here's where Mint crumbles. Coverage: their coverage is really bad in some areas. Their map shows it. We're relatively fine, but we still routinely call to ask them about status of improving coverage. During the calls, after a long time through 'bots' to get to a human, we usually get people who completely misinterpret the situation. They go out of the way to say that I'm having issues (e.g. reset my phone, change SIM, etc). We're not having issues. We have several phones. Some new with new SIMs. Their maps shows low coverage. And that's fine, all we want is update. None given. Canada roaming: Complete lies. Just look it up. Wallet: incredibly restrictive. Having had lots of money in it, getting to use it is nigh-impossible. Not even escalating it with their chat customer service.

As advertised...fool proof and a fair price .

If I could give them less stars I would. This is the worst company I've ever dealt with. Worst customer service that helped in no way. RCS chats didn't work for the entire first week so I couldn't text anyone during that time. Customer service did such a horrible job explaining the simple troubleshooting method, that I looked it up and found the solution myself. I continued to have weird service issues for the past 4 months and random texts were never received. Now Instagram doesn't work at all and I reached out to customer service to be told I'm running on a single band (whatever that means) because their service is horrible and that it might be fixed within a week, but they're sorry for the inconvenience. So now our IG business account is unusable until they figure out why they falsely advertised about having a legitimate phone company that worked in the simplest of ways. I talked to a supervisor about getting a refund because I've had nothing but sheisty service since I switched to them and they were negative amounts of help, so I asked if I could leave a public review somewhere to warn other people not to fall for the scam to which I was told "there is no where to leave a public review, but you can leave a review with me here and I'll be happy to share it with my team." Obviously there's a reason why they don't want people to review them...... This is the biggest scam of a phone company to ever exist and I highly recommend not wasting any of your life and money dealing with them.

It was easy for my wife and I to switch to Mint Mobile! The initial offer of $15 per month was great, and after the first 3 month period you can change your plan depending on how much data you use. We hardly use any at all and so we were able to keep our monthly bill even lower than our previous carrier, making us very happy! Plus, the Customer Service people were helpful and professional and knew just how to hook us up to Mint from our old carriers.

Hidden fees. The price should've been upfront that includes the full taxes included. 15gb for 20 bucks a month plus tax is..

I've been with mint mobile for the past 3 years. Since T-Mobile has taken over the service has gone to crap. Today when I got up my phone said emergency calls only. My dad and brother both have T-Mobile phones and are getting four bars in the same house. Guess what and they'll tell you it's not happening. T-Mobile squashing mint mobile customers now trying to get them to move over. Why would anyone move over to a company that what I can see they've done it to my legacy phone since I won't upgrade. Moving to a different company now. Going to have to fight because you prepay for the year to get my money back from these people. Never should have sold out to T-Mobile. What a terrible company you've become.

Excruciatingly awful customer service. They overcharged me by hundreds of dollars, pushing me into overdraft and saddling me with bank fees. I called to address the matter then after an hour with customer service they cut me off with no resolution.

It’s cheap cell service, you get what you pay for. Lots of dead zones so make sure where you live has access to data.

There are soooo many places where I don't get service. I'm at work right now with no service. I work in down town Omaha! I live in the burbs and never have service out there. I used to have Verizon - no problems what so ever with them but they are pricey. With Mint you get what you pay for, and that's cheap service.

Good service, Good price, So far so good!👍