Mint Mobile Reviews

Absolute fuster cluck. Tried to move 4 lines on Saturday, 5/17/25. One transferred successfully, one needed a physical sim and the other 2 errored. Over 3 hours mint could do nothing but tell me to check with my original carrier. Tried just switching 2 lines back to original carrier but the activation to mint had screwed something up to the point they couldn’t resolve. Finally called mint and my original carrier back Sunday night and after 2 hours got the 3 lines activated back to the original carrier and refunded. As for the sim one, got that back on the original carrier but despite multiple assurances that the 4th line has been cancelled and refunded no such action or confirmation has occurred (the other 3 received cancellation confirmations and refund confirmations almost immediately). After cancelling they still shipped the sim and still assure me it’s being taken care of. I have contacted once again to give them until Tuesday, 5/27/25, to cancel and refund or it gets referred to the BBB. As for the actual service, I went from 3 bars to SOS only inside my house and 1 bar on the hill behind my house. With my other carrier running on a Verizon line I get 3 in the house and full outside. Ryan Reynolds now slides from 3a to 4c on my man crush list but that does allow Paul Rudd to move up a spot…

Customer service is terrible their international plans don't work and even though they have proof of how much they work they suck they cannot refund you. My cellular plan back home has been terrible if I'm not connected to wifi call quality sucks. I've had it for 4 months. Stupidily I paid for 12 months upfront. It can't be cancelled. If your going to try it definitely go with a month to month plan to start.

Just recently got a phone for hubby, got the year plan for two phones and Sims card for my phone. I was told three business days for the phone to come and SIMS card. I got only my SIMS card but no phone. It was very disappointing . I called Mint and was told phone was in back order. That the phone would be delivered this week. I found that to be hard to believe considering that there was only two days left. The lady than said the order finally went through and we would have to wait another three business days. Hubby and I are now nervous we are getting the run around. We are new customers . I thought this company might be nice . I hope I am right. If we get phone soon I will write new review.

I ordered and paid for a year. Received my SIM card and activated the phone for my daughter. She lost the phone 2 weeks later and I gave it a few days before I cancelled. When I tried to cancel on line was emailed back that it was past the 7 days so could not cancel. I called customer service the next day and after being disconnected 4 times finally got a representative. Very nice person and she walked me through how to get the number disabled since who knows who or what they would do with it. I then said I had paid for a year and had used less than a month could I get a prorated refund on the unused months? No they offer no refunds unless in the first 7 days. If I had known that I certainly wouldn’t have ever purchased a year and no where do they say that. Better of paying monthly at Cricket

The service seems to be very good. I noticed no difference between mint and Verizon except the bill.

Trying to find the most awesome thing about mint mobile is hard. There's so many awesome things. The pricing, the coverage, and the plans are some of the best things about mint mobile.

Sign up is good and easy but data coverage is really weak

Cheapest plan with highest offering.

Helpful Customer Svc Rep.

The app makes it very easy to see my plan details, the amount of data I’m using, etc. Payments can be made through the app easily. I haven’t had any issues on not having data bars anywhere!

Great the first year, now renew and lousey service and the slowest internet ever. Just wanted to buy my original plan with a new phone again. I want to cancel my year and get a refund Ryan...

Service Quality was Very Poor in my Honolulu Hawaii location! I pre paid 3 months and only used less than 1 month of the months I prepaid for and they do NOT want to Credit me back the 2 months! Horrible company!! Poor service and poor refund policy! Do NOT use this company or you'll regret it!

conect with people

Lo economica que es I lo rapido que es su red

Love it a lot like a lot alot

Very easy and convenient to switch compagnie, to start using the Network with keeping the same number. And the reward system works very well, I was able to pay for my next 3 months with the rewards.

I have used Mint Mobile now for about 1 yr. Despite many request for support - from which appears to be the same two incompetent individual - I have never got my Hotspot working. If you ask for a manager, I wouldn't be surprise to know that all they do is put you on hold and take a break and return with a silly excuse for not getting one. The Plans are a full con. If you really need that $15 a month after the promo, you have to fork out $180. If you really need that reasonable a deal (which most of us gets suckered into) means you don't have, and cannot afford to fork out that amount at no time. So you still being stuck up with the follow up $25 a month total $85 for the three months, hoping to be able to afford that illusive - hard to come by - $180 from your expenses. If you buy extra data as I have come to realize from experience, and you don't use it up before your refresh - which most of the time you have no way to exactly manage it to the specifics even if you 99% still remain, its lost. Your allotted account data can be justified as lost in the refresh, but if you purchase extra data you paid extra money for, should ALWAYS be yours regardless. And if it don't then that is theft in any form of understanding or level of intelligence. STRAIGHT THEFT.

All I can say is, so far I'm Loving It!!!

This service are very good I got Good reception

Bad service. Charging more money for the same plan. Fifteen dollars more