Michaels Stores

En esta tienda michaels no aceptan las tarjetas de bofa y no le importan no ayudar al cliente con eso, desde que abrió es la misma situación y ni hacen nada por arreglarlo en incomodo para el cliente saber que solo puede pagar en cash

Bought a gift card at a store for my niece and when she went to use it the card had no balance. I went back into the store and they said they do not handle gift card issues at stores and to call the 800 number. So I call the 800 number and they're saying they can't issue me a refund either. I have called customer service 6 times now and still haven't been refunded. Worst customer service experience I've ever had.

Great store, wonderful staff, beautiful inventory It’s too bad that I spend 10-15 min. of MY time to give the company survey answers and they don’t even offer a 50% off coupon to compensate me for my time. Would it kill you to give back instead of just take?! C’mon Michaels Upper Management! Get the lead out! Last survey I give you Not enough 40-50% off coupons given out online & on receipts! Plus your stupid survey didn’t even ask me, the customer spending my $ on your products, what I thought of your system and how you could improve the company. We have good ideas !

I bought the 10 drawer rolling cart and it didn’t come with casters! So disappointed! Will anything be done about it?

I loved the friendliness of staff and all the fun items. I will definitely go back for more things for crafting.

I'm grateful that Michaels is open and is still in business. There are usually coupons, but you may need to search on their website to locate the menu where you can print one off, or that you can show on your device when you get to the checkout. Yes, at this time, certain items in the supply chain may be held up, because of the current world circumstances (i.e. the pandemic). Michaels offers a broad range of craft supplies, and I'm quite happy that the chain is still in operation.

I took the time to give valuable information in the form of a LONG survey and received nothing, that says a lot about the company. At the very least a coupon could be issued as a thank you.

There are so many options to choose from. I love this store. Like I can stay all day checking all the craft tools I can use for my next artwork Ideas. The prices were reasonable. Excellent!!!

I just answered the survey. You guys should at least give me a gift card My opinion is worth something Thx

Very disappointed. They never have good sales and the 40% coupon is no longer. I really dont know how they will stay in business. I use to like this business.

I have been shopping at Michael's for years and love their coupons. My problem stems from their website not being able to keep a customer's information...SPECIFICALLY PASSWORD. I have had to create a new password EVERY TIME!!!! I have a zillion passwords saved on my Iphone for a zillion sites BUT NO THEIRS!!! This store is so arcaic that they don't even know about FACE I.D. !! I tried to purchase an item online with them today and gave up. I spoke to a clerk in store about these issues and got "CRICKETS sounds"

Ordered 3 Cricut related products from the Richmond Hill, Ontario, Canada location totalling $370.00, and the items were listed as in stock, so I placed the order. My Debit Card was charged the amount but I later discovered through an email that the order was cancelled. Although there was no specific reason mentioned for the order to be cancelled, one of the first of many Michaels Customer Service Reps on the phone suggested it was a bank card problem. It was not. In trying to deal with them on the issue, more importantly the issue of being charged in the first place and the order automatically being cancelled after I was charged the amount as a hold on my bank account, the other issue is the mistrust I have with their online system that I was afraid of having another $370.00 charged to my bank, and the second one cancelled, so I explained to them my concern. The held funds would take at least 1 week to be put back into my bank account, and then i would for sure not have enough funds to order for a third time. Customer Service cared not in the slightest bit. This being January 2021, and we are on a COVID lockdown, and Michaels, unlike many other stores, refuses to implement a "phone in order, pay at the door" system, and only has this untrustworthy online method of ordering from them. I researched other retailers for Cricut products, and although Walmart would take a bit longer to deliver / ship to me/ a local store, and is a bit cheaper in price, Amazon is just a few dollars more for the same items, and would take a week to ship to my door. Instead of having to wait the week to order from Michaels again after my funds are returned to me, and waiting another few days for my order, I chose Amazon for slightly faster timeframe. Very poor Customer Service skills. One agent took like 10 minutes to explain a probable scenario that could have been said in all of 2 minutes, as she kept saying "Um" every other third word, and I forgot what she said one minute prior. This is the reason why Amazon is thriving. I will not buy from Michaels, unless its a dire emergency, when the world is about to end.

The shelves in the craft paint department are mostly empty. I’m very disappointed. I was hoping the shelves would have been restocked after a prior visit.

Home Delivery is a JOKE. I placed an order over SIX hours ago. I’m still waiting for it. I called the store. I was told, “You will get it tomorrow.” Tomorrow? I won’t be here to receive it tomorrow. Cancel my order. Oh but I won’t get a refund for three to four days. The worst business experience ever.

Michaels store 4726 at 9739 Roosevelt blvd, Philadelphia PA. I love shopping at Michael’s and have never had a complaint until now. This store is a disgrace. It’s filthy, the stock is all over the place, disordered and unorganized. The staff is unfriendly and apathetic...all one needs to do is have an interaction with them and it’s clear why the store looks the way it does. There are plenty of other Michael’s and stores like it in the area...this one should be shut down or completely overhauled, it’s just gross.

I had a great visit. I found everything I needed, everyone was so helpful and knew the store. The prices where just right, I found things I didn't think I would need and I did. Michael's your Westport and Bridgeport location are the stores that has made my days. TY Michaels.

I ordered online and received the wrong shipment. I now have to find time to bring that shipment to a UPS store and until I have done that they will not ship the rest of my items. It’s almost like I’m getting punished for some thing they did wrong. It’s a little bit ridiculous. I’m not impressed

I ordered a very expensive glass display case and when it arrived it was broken. The wooden frame itself was cracked in half on one side and the corners were all lose. The poorest packing job I've ever seen. It was packed with zero wrapping, Styrofoam or any kind of protection and was free to movie around freely. It was packed in a box that wasn't the correct size so they just taped two together. They would not give me a refund because the wrapping was taken off. I

Got a box of containers and organizers, and half of them are broken, and the other half all scratched up. They are not even close to ready to be shipping to customers. I have been ordering online for over 25 years, and this is by far, the worst packing job I have ever seen. They just threw all the stuff in a big box with zero packing material. And, the quality of the products is so poor, storage containers crack and break? Sorry, but I’ve gotten better quality from the dollar store. I’ll never buy from them again. It’s actually not a bad thing this happened, as I know just how low quality their items are.

So I tried purchasing an item (12/28/20) with my Christmas gift card for Michaels and after I purchased online they cancelled my order because apparently they ran out of what I bought after I bought it. The app is not real time. Anyways they cancelled my order and I tried to buy something else today (1/9/21) but they never credited me the money back. I called and talked to William, they said they fixed it, I just tried again and still they have not fixed it. Don't buy someone a giftcard from here (Michaels), very shady business tactics and now I have to call again. Nice Christmas present.. UPDATE: I still have not gotten my money back. Today is August 31, 2001. Michaels literally stole my money. A $25 Michaels store card I received this past Christmas because I bought something that was out of stock. Absolutely an incompetent company!