Michaels Stores
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Ordered 3 Cricut related products from…
Ordered 3 Cricut related products from the Richmond Hill, Ontario, Canada location totalling $370.00, and the items were listed as in stock, so I placed the order. My Debit Card was charged the amount but I later discovered through an email that the order was cancelled. Although there was no specific reason mentioned for the order to be cancelled, one of the first of many Michaels Customer Service Reps on the phone suggested it was a bank card problem. It was not. In trying to deal with them on the issue, more importantly the issue of being charged in the first place and the order automatically being cancelled after I was charged the amount as a hold on my bank account, the other issue is the mistrust I have with their online system that I was afraid of having another $370.00 charged to my bank, and the second one cancelled, so I explained to them my concern. The held funds would take at least 1 week to be put back into my bank account, and then i would for sure not have enough funds to order for a third time. Customer Service cared not in the slightest bit. This being January 2021, and we are on a COVID lockdown, and Michaels, unlike many other stores, refuses to implement a "phone in order, pay at the door" system, and only has this untrustworthy online method of ordering from them. I researched other retailers for Cricut products, and although Walmart would take a bit longer to deliver / ship to me/ a local store, and is a bit cheaper in price, Amazon is just a few dollars more for the same items, and would take a week to ship to my door. Instead of having to wait the week to order from Michaels again after my funds are returned to me, and waiting another few days for my order, I chose Amazon for slightly faster timeframe. Very poor Customer Service skills. One agent took like 10 minutes to explain a probable scenario that could have been said in all of 2 minutes, as she kept saying "Um" every other third word, and I forgot what she said one minute prior. This is the reason why Amazon is thriving. I will not buy from Michaels, unless its a dire emergency, when the world is about to end.