Medical Alert Reviews

Well I have hit the button on false alerts but the first I needed them they were on the spot I fell 82 years old and never have I fallen down but as soon as I hit the floor they were there on the spot I was so glad they help me I was home by myself Thank you for your help

The refund policy was not honored. I emailed Daniel H. over and over after he sent the refund label and the package (unopened) was received. Spoke to a rep (Maria E ) who told me that a refund was never initiated. Asked to speak with a manager and "they were busy." I will never see the 300 dollar refund. I wrote to the BBB and the company has no record of the purchase. I should have researched prior. Despicable. I can also provide, email exchange, refund label, tracking information and people I've spoken with. It gets better. They refunded less than half.

I have had nothing but problems since ordering a medical alert for my 93 year-old mother. After signing up and receiving the equipment, it was not compatible with the phone system in my mother’s assisted living facility. Medical alert sent two different units and neither one worked. I called the help line and they agreed to take them back and send a cellular based unit at the same price, which worked fine. I had paid a year in advance and soon began receiving monthly bills and charges on my credit card. I called customer service and spoke with Loretta. She told me there was a mistake on their end and assured me she corrected it. I continued to receive daily calls to my cell that our account was delinquent. I made several more calls to Loretta, who while very nice has not been able to resolve the issues. I contacted billing and demanded to speak with a supervisor. the told me one would call back. Of course that never happened and I continue to receive daily calls. I highly recommend you go elsewhere for your medical alert system.

This company is awful. Worst customer service and billing. Slow with sending out product, every call is someone that seems like they have no idea what to do or how to assist. No response. No one tells you the same information. Cancelled it and should have never used them.

Final response was good

My Dad cancelled their service due to excessive charges..I agree they were charging too much. Add insult to misery..charged my Dad a 35$ cancelation fee after we returned unit. Be aware of this companies billing etc.

Always on time.

When calling the family, they do not leave a message on the phone to notify them that the alarm has gone off. This has happened twice, I called the number that called me and all I got was that operator #5 was on call and then it hangs up.

You have sent help promptly when I have needed it.

Product very poor quality definitely overpriced return policy 20%and plus postage, not user friendly battery life not what they claimed and wrist band one size if you want bigger you have to buy one on top $500 dollars, buyer be aware costumer service very poor.buyer be aware you already have my details ,I have returned the product

I ordered the smart watch 10/30/2024. I received my order conformation email. I have still not received the device for my grandmother. I have call and was told they would call me right back and they never have. I am now on the phone with customer service, and I have been on hold for 53 minuets. I don't think they are ever going to answer. I'm already very sorry that I chose to do business with this company. I really think I have been scammed. They took my money and now they don't want to help me at all. My grandma will be 90 next month. I just wanted some piece of mind. Now I am worried about all the money that I spent and if I will have to do it all over again with another company.

The billing system is very messed up what more can I say?

Immediate response to my mother’s fall and the EMT : ambulance showed up quickly! Both my brother and I were called to alert us to the situation! Excellent service!

The ambulance came very quickly.

I was very dizzy and the room was spinning. Soon after l pressed my button, the medics arrived. He asked if l could walk. My walker was near my bed so after l walked a bit l was less dizzy and could lay back down

Wow, I lose my mother and you want a review. You are a terrible company who only cares about your bottom line. YOU REALLY SUCK!

The service is wonderful. Anytime my mother needs them, She knows to push the button or When she fell and was unable to push the button, they called EMS. They also call me so that I know and I can run over to her house or to the hospital which is normally where she ended up being. It was the best investment we ever made. My mother has used her medical alert button several times

I am so disappointed with this company. We have tried three different devices. The second one was working fine, but my mother wanted to try the smartwatch. We received it, but only wore it for 10 minutes because the service (AT&T) did not work in her home so we needed to return it. She is currently using a necklace. I called immediately and returned the watch the next day. We are going on almost 40 days and no refund. I have called more than 5 times and have been given the runaround. They tell me continuously that they will elevate my concern to the refund department. That has done nothing. I have been told I will get a call back with an update. No one calls back. A representative gave me their email. No response back. I was told that they would forward my concern to a supervisor. No call back from a supervisor. The amount of time I have taken from my work day is absurd. This company is not reliable and bordering as a scam. Why does it take this long to receive a refund? It's absolutely unacceptable. I sit here wondering what my next move is. Calling them does nothing. They have their product back, as well as my money. I would definitely avoid this company at all costs...literally!

Medical Alert is very professional and helped me in my time of need for emergency care.

It took 20 minutes for them to get here shad wrong address very upsetting