Medical Alert
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DO NOT TRUST THIS COMPANY
We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in rural NH and there is no cell signal where we live. I was sent a cellular unit. I verified the unit did not work and contacted the rep I had spoken with (Dana Marra at 856-770-4133). The rep did not respond. I called customer service and was on the line for 45 minutes. They told me that we should have a cell signal. After several failed attempts to connect (which I tried even though I kept reiterating to the service rep that there is no signal). After proving that it didn't work, they offered to replace the unit with a mobile cellular unit, again we have no cell signal. She said that is all we can do for you. DO NOT trust this company (no switch to a landline even though I explained that we previously had a landline with Medical Guardian that worked fine). DO NOT get screwed by this company. They care about your money. That's all.