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Use a Different Company
I am so disappointed with this company. We have tried three different devices. The second one was working fine, but my mother wanted to try the smartwatch. We received it, but only wore it for 10 minutes because the service (AT&T) did not work in her home so we needed to return it. She is currently using a necklace. I called immediately and returned the watch the next day. We are going on almost 40 days and no refund. I have called more than 5 times and have been given the runaround. They tell me continuously that they will elevate my concern to the refund department. That has done nothing. I have been told I will get a call back with an update. No one calls back. A representative gave me their email. No response back. I was told that they would forward my concern to a supervisor. No call back from a supervisor. The amount of time I have taken from my work day is absurd. This company is not reliable and bordering as a scam. Why does it take this long to receive a refund? It's absolutely unacceptable. I sit here wondering what my next move is. Calling them does nothing. They have their product back, as well as my money. I would definitely avoid this company at all costs...literally!