9 months ago
We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in rural NH and there is no cell signal where we live. I was sent a cellular unit.... See more
10 months ago
After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother never used, simply because it did not arrive at the warehouse within the stated 15-d... See more
10 months ago
these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker now it blocks all my calls i had to release robo today and guess what yepp you... See more
Everyone was very pleasant but it took forever to answer my call one time.I had to wait thirty minutes and I was on the floor couldn't move And I was really hurting bad. I think you need to get more phone. People to answer phones other than that, they seem to be great.
As soon as ai would press the button , they called
You are doing what I paying you for.
Everything went well. They were here at the house within 20 minutes of the call.
L fell an my alert system did not go off==about 3 hours later i managed to get it to alert the system--it was charged!
Has been great for my sister in law. She has fallen twice and being able to get help quickly has made a big difference. Thank you
Safe and personal. I feel safe knowing when I push the button they respond with in seconds I don't go anywhere without it
Courteous helpers whenever I call. Earlier problems with equipment seems to be better.
You didn't relay the message to Ambulance Medical Alert my wife was screaming with pain from shattering her femur. Took 45 minutes for ALERT TRUCK WITH NO MEDICATION ON BOARD. THEY SAID YOUR END DIDNT SAY IT WAS AN EMERGENCY.
If I could give zero stars I would. I entered into an agreement and paid the fee. Several days passed and the equipment never arrived. I called and they told me it would be 6 weeks because of a suply chain. Obviously I had to cancel, and was promised a refund. We had to hire a different company. Another couple of weeks passed and the refund was still not received. Then, the equipment arrived - 4 weeks after we cancelled the service, and had still not received the refund. This is a dishonest manipulative company. DO NOT do business with them. They will only trick you into paying and then never provide service or equipment.
I like having protection at all times! Which I had to use.
We are always informed.
They seemed to know what they were doing,and they were very helpful.
I had to actually push the button twice since I received it. Quick response from person on the other end. And emergency personal was quick to respond
I was answered immediately. The ambulance got here within minutes and took me to hospital.
Very,very helpful!
Immediate response to a call for help, including medical help at my door and notification to family members.
Pleasant customer service
Communication was great with everything we experienced
Wonderful representatives via phone.
Based on analysis of 58 reviews rated 1-2 stars for Medical Alert
“I called customer service and was on the line for 45 minutes”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“I found out that the policy bases the return date on when the device is received at the warehouse, not the date it wa...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
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Medical Alert is a provider of personal emergency response systems designed to ensure safety and support for individuals seeking peace of mind. Their offerings include both in-home and mobile systems that allow users to access trained response specialists 24/7, providing immediate assistance at the push of a button. The company caters to a diverse customer base, including seniors and individuals with medical needs, who value independence and require reliable access to help in emergencies. In addition to traditional home systems, Medical Alert offers a mobile solution and a smartwatch option, allowing users to remain connected and receive assistance wherever they are. The Medical Alert Connect mobile app complements these systems, enhancing user experience and accessibility. With a focus on dependable service, the company aims to empower users to live independently while ensuring they have support readily available when needed.
This profile hasn't been claimed by the business owner.
Medical Alert receives a mix of reviews, with a notable 75% positive sentiment. Many customers praise the service for its reliability and quick response times, highlighting the helpful and pleasant staff who assist during emergencies. Positive experiences include timely assistance during critical situations, providing peace of mind for users. However, there are significant complaints regarding customer service and billing practices. Several reviewers express frustration over deceptive charges, difficulties in canceling services, and unresponsive support when issues arise. Concerns about product reliability, particularly with fall detection devices, also surface, indicating potential safety risks. Overall, while many appreciate the service's responsiveness, the negative experiences with customer support and billing practices leave room for improvement.
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