Medical Alert Reviews

I've been waiting for a refund on an overcharge since 2-18 and it's 4-16 and I still haven't received it. I've made phone calls and I get the same story every time. I was told within 30 days I'd have my refund, guess what, nothing yet and another call with no results. I was charged a monthly charge even though my account was closed. I wanted to speak to a supervisor but the girl told me it might be 3 to 5 days until they could call me back AND it could delay my refund even longer. What kind of crap is that!!!! Worst customer service I ever had. I would give 5 negative stars if I could.

They arrived fast and were very quick to get me to the hospital.

I have used the button several times in the last two months for life saving medical help.

Work every time!! Worked every time, ty

The set up was easy. The representatives when medical alert went off were friendly and helpful.

Service to my mother was great. They always answered quickly.

The company was very helpful with my situation. The equipment worked too well. I tried the new device for detecting a fall [I had more trouble with it, it would call the HELP when I didn't even know it had actived [two times]. My grandson called and made arrangements for the one I had before, they sent me the one I had before. I am happy to have the protection when I need it. Thank you

Very easy to use when you have elderly living alone in their home

We had an issue when we returned the device due to a malfunction last year. It started giving false alarms as it was being shipped, and EMS was called to my dad's house unnecessarily.

I have used it a few times for actual emergencies, and it works

I called in August about our yearly subscription. I was told it wasn't paid so I paid for 2 years in advance. When I did my income taxes I noticed it had been paid originally and I was incorrectly informed it wasn't paid. So I now have 3 years of subscription. I called and asked for at least one year to be refunded. I have been working several months with Gary Touvelle who has promised numerous times the one year will be refunded to my Credit Card. I'm still waiting 3 months later with no refund.

This is the worst company!!!! Do not go with them. It is total bait and switch. They quoted me a price and told me that’s what it was gonna stay and now they are not even honoring that and had a total horrible experience. Do not go with them.

I fell in my kitchen on Feb. 5th and someone responded when I pressed my button and a response was very quick from the city with EMT's. They checked me out and decided to take me to the ER since I had hit my head and had a large bump on my skull. Thank you.

Your response time was great. Mom needed help several times during her last days. It was very comforting to know she could get help quickly as I live and hour and a half away from her.

Answered when called. Sent paramedics.

Emergency Response On January 29, 2025, I lost consciousness for various periods, fell down in my bedroom, and was unable to get up. When pressing my emergency button, Medical Alert immediately sent an EMT crew and an ambulance. They examined me and transported me to the Emergency Room of the nearest hospital.

After activating the medical alert, it was maybe 5-10 minutes before response was here and they knew the code and came in and took me to the hospital. I couldn't have asked for a better response.

In August, your "sales person" called to sell insurance and price lock. We said NO! He charged my 92 year old mom's visa anyway for the insurance and the price lock fees!!! It took me over 2 hours to correct the problem, over a period of over a month. I'm actually thinking of cancelling this service. And I have a valid reason why I should. I do not trust your company.

very quick responce

I am very happy to have my Medical Alert, They answered