Medical Alert Reviews

Contacted my son when my device was not charged. Contacted police to pull me up off the lawn. Quick work.

Alarm goes off when we need it to! Personnel on other end of line are polite and efficient, and very patient with elderly parents.

I would strongly advise against using Medical Alert for medical alert services. After the passing of my grandmother in July 2024. We were charged for the annual service in Aug, and we’ve encountered nothing short of a nightmare when trying to cancel the service and request a refund. From the moment we reached out to inform them of the situation, we were met with inconsistent and often contradictory information. Each representative provided a different answer, leading to confusion and frustration. It became clear that there was no clear procedure in place for handling these sensitive circumstances. The most frustrating part of this entire ordeal has been their refusal to issue a refund, despite multiple attempts to resolve the matter. We've been passed from one department to another, with no one taking responsibility for the situation. It feels as though they are doing everything possible to avoid addressing our concerns. We understand that businesses have policies, but there should be a level of empathy and professionalism, especially during such a difficult time. The lack of communication, poor customer service, and outright refusal to help have been incredibly disheartening. It's disappointing to see that a company that should prioritize safety and care fails to show the same level of concern when it comes to treating grieving customers with respect. If you're looking for a reliable, compassionate service, I strongly recommend you look elsewhere. The way we’ve been treated by Medical Alert is unacceptable, and I hope they take this feedback seriously. This is by far one of the worst companies

My Mother had here medical alert on and fell in the kitchen. She does not hear well so could not hear them talking to her. They went ahead and sent an ambulance to help her and contacted me right away.

Response on alert was great and help was here soon.

Love the reassurance that this great product brought our family. Mom was never truly alone.

My mother in law did not like the device since she could not hear very good when talking with the operator, so the device was returned, fair enough. I was provided a label for returning the device from customer service. So after waiting 3 weeks or so for a refund on my CC. I then called customer service on 12/30/24 they said they received the unit on 12/9/24. I asked why I did not receive a refund, they said that you have to call and request a refund... This is ridiculous a policy. I said OK when will I get my refund, then stated that I have to wait another 30 days...!!!!!. So I finally got my prorated refund for the amount $414.55 on 2/9/25.I paid $698.40 on 11/12/24. So it was only used for a week, they received on 11/9/24 lets say a month worth of service. If you do the math the prorated refund should have been around $640. I was shorted $226. Stay away from this company. We went to medicalert.org and are very happy, plus it is cheaper. Also read the terms & condition nothing is mentioned about refunds, in fact if you ask the sales person they will refer to you to customer support.How could a salesperson not know there refund policy Buyer BEWARE.

Told the EMTs how to get into the house and contacted them quickly.

You were there to help when I needed it.

They were here in a timely manner and I just neded minimal help to get in my chair as I was weak from the virus.

We have been very happy with my husband's Medical Alert with GPS. There was, however, one instance when he said he was OK, and the ambulance still arrived, and another when he fell, and did not get a response. I do have two questions: How far does the GPS function? Can he wear the Medical Alert in the shower? Thank you for your help. Christine Updyke

I felt well taken care of by all .

I am SO disappointed with this company. I ordered my mom a landline device and exchanged it for a cellular device. They sent me the wrong one, so I requested another one. I sent both the original and first replacement back. We received a statement that did not show the returns and a bill of over $1100. I called them 2 days ago and they were going to review returns and asked me to call back in 8 days. Today, they have called my mom, my brother and I (who are the 2 people to call), repeatedly every 20 minutes about this bill! I spoke to them and told them this was unacceptable. They said it was automated and they couldn't change. Don't tell me that there is not an override or a pause they can put on an account to stop calling while THEY are researching billing errors on their end. Obviously we purchased this product because my 81 year old mom has mobility issues, and now they have her rushing to the phone to see what local person is calling her. Unfortunately we paid a year in advance, but when we are close the renewal we will be going elsewhere.

Whenever we called for help you were there to answer and send help quickly.

Help came immediately

I live alone so when I was having the shakes I knew I needed to be seen asap so I used my call button. First time I had to use the alert button.

Helpful staff on the phone. Easy set up.

I get about 30 robo calls a day from this company! How do get them to stop calling me? AI calls non stop! Driving me crazy!

My mother fell and everything went exactly as planned and she was delivered safely to the ER. She was ok and was able to come home and your service was a godsend.

Responded quickly when I needed