Medical Alert Reviews

We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in rural NH and there is no cell signal where we live. I was sent a cellular unit. I verified the unit did not work and contacted the rep I had spoken with (Dana Marra at 856-770-4133). The rep did not respond. I called customer service and was on the line for 45 minutes. They told me that we should have a cell signal. After several failed attempts to connect (which I tried even though I kept reiterating to the service rep that there is no signal). After proving that it didn't work, they offered to replace the unit with a mobile cellular unit, again we have no cell signal. She said that is all we can do for you. DO NOT trust this company (no switch to a landline even though I explained that we previously had a landline with Medical Guardian that worked fine). DO NOT get screwed by this company. They care about your money. That's all.

Very reliable service, greatly appreciated.

After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother never used, simply because it did not arrive at the warehouse within the stated 15-day return window even though it was shipped in that time frame. I had contacted Medical Alert a week prior to the deadline to settle my account, at which time I learned the devices were still in transit even three weeks after they were sent. I found out that the policy bases the return date on when the device is received at the warehouse, not the date it was shipped by the customer, which makes it extremely difficult to meet the requirements and obtain a refund. As a result, I was charged not only for the unused device, but also for an additional month of service that I was unable to use. As a customer of 15 years, I am disappointed that my loyalty has not been valued or acknowledged in this situation. It would take away very little for a company like this to waive the erroneous fees and it would mean a lot to someone living frugally not to have to pay $270 for a device and service never used. Additionally, the reason for returning the devices is because of their appearance. I was told my mother would be receiving a "smart watch" as you might find anywhere on the internet. She's an active 83yro who does not want a device the size of a toaster oven hanging from her wrist. There is no site available for someone to preview the devices to ensure they will be suitable for your loved one, so you're left to trust the description the agent selling it to you gives you. I'm giving a 1-star rating only because of the inflexibility of this company and the fact that loyalty means nothing to them. Perhaps because they know they will always have members, they don't care. It shows.

these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker now it blocks all my calls i had to release robo today and guess what yepp you guess it "Mark"

Cancelled service for deceased mother & mailed back the equipment. 3 years later discover that the annual charge was not removed from my bank account. Medical Alert acknowledges receiving equipment but claims a pendant & help button were missing but FAILED to notify me of same and continue to bill. I’ve called 4 times to attempt resolution to no avail. POOR CUSTOMER SERVICE-AVOID THIS COMPANY! Spoke to Mace, Wil (hung up on me). Said call was being escalated but never received response. UPDATE: I was told 4 phone calls prior this was escalated to a supervisor- what a joke the reply is!

Responded quickly

The person was very pleasant, helpful and knowledgeable.

My first experience was at 3 am when I heard my dog whimpering! I got up to help her as her mobility is getting bad. Her back legs needed a boost n in the process of helping her, I fell n couldn't get up! Being handicapped myself, it was difficult n had to call 911. I remained on my knees until they got here. Very thankful to have my medical alert button.

Horrible product. When it comes to products meant to protect a loved one’s safety, like fall detection devices, failure isn’t just inconvenient — it can be dangerous or even life-threatening. The fact that the device failed twice, especially during a serious fall on concrete, and that the company refused to take accountability or show urgency is unacceptable. Being told it's my husband's fault the first time, and then charged a restocking fee after a second failure, adds insult to injury. Policies are supposed to support reliability and safety, not be used as shields to avoid responsibility.

A call is suppose to go to her daughter first due to hearing issues. We had a time that that didn’t happen and ambulance was dispatched. Medicare does not pay if not needed and there was a 500.00 charge for that call. The false calls are why seniors don’t wear their buttons.

They are very helpful and understanding of whatever circumstance you’re calling for

Thank you for reaching out regarding my mom's service that she had over 5 years ago, as that's how long ago she passed away. I guess the service was OK.

If I could give ZERO stars or negative stars I would. Do NOT buy from this company. Their customer service is terrible. The people who answer the phone can't solve problems. They sound unwilling to help. There is a 35.00 restock fee if you send the equipment back which was no where in the literature when I signed up. However, it is in tiny small print somewhere which they do not make accessible to their customers. I spoke with Shawn directly and he never informed of these fees. He told me it was easy to cancel and that was it!

I had a very bad Fall on wet and slippery grass it was still raining and the temperature was only in the 40’s I used my medical alert the call was answered promptly and an ambulance was sent to my location. I know I would not be here today. I couldn’t pick myself up.

Updated: 7/1/2025 I am still leaving my review at a 1 because of the way this was initiated. However I will give them a (4) for following up and providing the remaining refund for the activation and restocking fees. Thank you. When I called this group, I was very transparent about the fact that cell service in my mother's house has issues in certain areas. I also mentioned she has a normal dial tone line. Concern on the dial tone line is if she loses power the line is dead. That being said, the male salesman said no worries if the cell service cannot make the call then it will use the dial tone line. After testing this once we got the equipment the help desk said this functionality does not exist, for that matter I have found that no company that provides this type of service can do this. That is kinda concerning. Nonetheless after returning the equipment I was still stuck with paying a $99.95 activation fee and a $35.30 restocking fee. Typical shady tactics to make a sale, especially since I went through this with the salesman several times. Next time I record the call. Just be sure anyone thinking about this does the same.

I purchased a MedAlert watch for my elderly mother in December 2024, believing I would be comforted knowing she would be safe, but this is far from the truth. I am going to do a 20 part discussion on why MedAlert is NOT a good product, the issues and failures of the watch, the unsatisfactory customer service and what other products I have since found to be better for the safety of the elderly. Then after my 20 part postings, I will be doing a Youtube discussion and demonstrations in relation to the issues I have outlined in my posts, so please follow so you can protect your loved ones. Part One will be published tomorrow.

My mother had this device, it cost $90 a month. She went to the hospital April 11, we called to let them know the low battery alarm was because she was in the hospital. She died April 21st. We called April 23rd to let them know. They said the account would be closed and sent us a mailing label for return of equipment. We mailed equipment promptly. We were then billed for the month of May. Multiple emails were unanswered. A call to customer service with a very long on hold wait yielded no service. Was told bill went out May 8 and equipment was received May 9th, also their policy is that customer must place a second call two weeks after mailing equipment to cancel account. I was told there was no other representative I could speak to, and my request to cancel was submitted along with a request for a refund today May 20th, it will take 30 days to review. I would not recommend this company as they obviously make it difficult to close your account and continue to bill long after you have alerted then that you no longer require their service.

My mother had this device, it cost $90 a month. She went to the hospital April 11, we called to let them know the low battery alarm was because she was in the hospital. She died April 21st. We called April 23rd to let them know. They said the account would be closed and sent us a mailing label for return of equipment. We mailed equipment promptly. We were then billed for the month of May. Multiple emails were unanswered. A call to customer service with a very long on hold wait yielded no service. Was told bill went out May 8 and equipment was received May 9th, also their policy is that customer must place a second call two weeks after mailing equipment to cancel account. I was told there was no other representative I could speak to, and my request to cancel was submitted along with a request for a refund today May 20th, it will take 30 days to review. I would not recommend this company as they obviously make it difficult to close your account and continue to bill long after you have alerted then that you no longer require their service.

I keep requesting to cancel your service but the return label has not been sent to my email. I have provided multiple email addresses and have still not received. I will not be recommending you if I know people can't get out of their contract once their elderly parents move into assisted living or pass away.

Why have I been charged for a one year renewal fee without my permission. I have been hospitalized and just came home on May 1, 2025.