Medical Alert
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Impossible to cancel
My mother had this device, it cost $90 a month. She went to the hospital April 11, we called to let them know the low battery alarm was because she was in the hospital. She died April 21st. We called April 23rd to let them know. They said the account would be closed and sent us a mailing label for return of equipment. We mailed equipment promptly. We were then billed for the month of May. Multiple emails were unanswered. A call to customer service with a very long on hold wait yielded no service. Was told bill went out May 8 and equipment was received May 9th, also their policy is that customer must place a second call two weeks after mailing equipment to cancel account. I was told there was no other representative I could speak to, and my request to cancel was submitted along with a request for a refund today May 20th, it will take 30 days to review. I would not recommend this company as they obviously make it difficult to close your account and continue to bill long after you have alerted then that you no longer require their service.