ME
Medical Alert
View company profile →
Deceptive tactics! Claim equipment not returned!
Cancelled service for deceased mother & mailed back the equipment. 3 years later discover that the annual charge was not removed from my bank account. Medical Alert acknowledges receiving equipment but claims a pendant & help button were missing but FAILED to notify me of same and continue to bill. I’ve called 4 times to attempt resolution to no avail. POOR CUSTOMER SERVICE-AVOID THIS COMPANY! Spoke to Mace, Wil (hung up on me). Said call was being escalated but never received response. UPDATE: I was told 4 phone calls prior this was escalated to a supervisor- what a joke the reply is!