Medical Alert
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Untrue Sales Information (Basically a lie)
Updated: 7/1/2025 I am still leaving my review at a 1 because of the way this was initiated. However I will give them a (4) for following up and providing the remaining refund for the activation and restocking fees. Thank you. When I called this group, I was very transparent about the fact that cell service in my mother's house has issues in certain areas. I also mentioned she has a normal dial tone line. Concern on the dial tone line is if she loses power the line is dead. That being said, the male salesman said no worries if the cell service cannot make the call then it will use the dial tone line. After testing this once we got the equipment the help desk said this functionality does not exist, for that matter I have found that no company that provides this type of service can do this. That is kinda concerning. Nonetheless after returning the equipment I was still stuck with paying a $99.95 activation fee and a $35.30 restocking fee. Typical shady tactics to make a sale, especially since I went through this with the salesman several times. Next time I record the call. Just be sure anyone thinking about this does the same.