ME
Medical Alert
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Horrible product
Horrible product. When it comes to products meant to protect a loved one’s safety, like fall detection devices, failure isn’t just inconvenient — it can be dangerous or even life-threatening. The fact that the device failed twice, especially during a serious fall on concrete, and that the company refused to take accountability or show urgency is unacceptable. Being told it's my husband's fault the first time, and then charged a restocking fee after a second failure, adds insult to injury. Policies are supposed to support reliability and safety, not be used as shields to avoid responsibility.