Mazuma Mobile Reviews

Excellent company , process very simple and straight forward and money got released same day they received the phone . Highly recommended

I always Mazuma Mobile when I have a new mobile phone upgrade, it’s quick and simple. I have used both ways to send my phone, whether it being DPD picking it up from my door, or through the post office and I’ve never had an issue. This time I have sold my PS5, which was gathering dust. I sent it at 1pm yesterday and by 4pm the next day, the payment to me was already made into my account. I would recommend to anyone!

Sent old phone in and got a response straight away

Sent off my fairly new, pristine iPhone 15, only to be told they couldn't give me the full price offered because the "screen has more than 3 very light scratches or a deep scratch". I told them this was untrue as my phone has been in a case and with a screen protector since the day I bought it and they offered an extra £5. I wasn't happy to accept this so asked for it to be returned and it arrived in the same perfect condition in which I sent it.

Fast and efficient. And much more reliable than some of their competitors.

Have dealt with Mazuma several times with no issue they are very good

Easy and I got my money

The whole process was straightforward and easy to follow. It was a very quick turn around and thank you for the care and speed of service. Payment was very prompt and I would use you again without a doubt and recommend you to friend and family. Thank you !

Chance of success currently 0% (out of a completely non-representative two attempts). But joking aside, I’ve now had two “Sorry, we’ve had to amend your sale” emails despite meeting the published terms and conditions for the condition tier I selected. Not sure if there are internal quotas on how many phones they actually accept at the full advertised value, but it’s starting to feel that way. They’re really nitpicking now. One iPhone 11 was knocked down for “yellowing of the LCD” and “NFC not working”. For the record, I was using Apple Pay right up to the point I erased it. I asked for evidence and got some photos, but they didn’t show anything you wouldn’t expect from a phone of its age. Apple iPhone 11 64GB Unlocked – Screen has yellow marks visible in the display. This is common around the edges of the LCD as the device ages. Apple iPhone 11 64GB Unlocked – NFC is either not working or malfunctioning. This means that the contactless payment function of the device will not work. To be fair, retentions did get involved and upped the offer by over 40% – from £35 to £50 – but that’s still well below the original £85 that was quoted. The other phone? Battery at 84% health, but came back flagged as “significantly degraded” despite the highest tier simply requiring 80%. It was in immaculate condition and will fetch £130 on Ebay - £40 feels just a bit insulting. All in all, it’s a lottery. I should’ve just put them on eBay to start with. In fairness, customer service is responsive, polite, and to the point (this is the two stars) – but this is the second time I’ve had one of those dreaded “sale amended” emails, and I’m done.

Was quoted £260.00 for devices then offered £33.00 when they received them even though they were already told the handsets were smashed and damaged some excuse about not being able to wipe them

Excellent company to work with. From quote to payment was less than 24 hours. Thanks Mazuma

Seriously thought that as the hearing on my phone was not great they would not buy it. I completed the online form and said what was faulty, they honoured the payment they said 👍 easy process from start to finish just under a week.

Thought I’d was very fast

Quick payment, easy to send and paid as quoted.

Such an easy process !

Prompt service as ever

Fast efficient service. No quibbles or issues and paid in full. Good Communication at each step. Would recommend over webuyanyphone (sent them the exact same phone and they tried ripping me off). I’ll definitely be using Mazuma again.

No hassle got what I was quoted for phone money in bannana day

Excellent service yet again .