Excellent quick service from going online to the quote given, the arrangements to collect the phone, still waiting for payment to clear thou, because of the weekend the money clears on a working day,... See more
Was offered £85 for my phone in excellent condition, then offer was Dropped to £20 because they said the phone was not of European origin as it didn’t have a CE mark. I got the phone from o2 and sent... See more
Sent my Samsung a56 5g was told it was £70 they were offering me I got an email saying it had scratches on screen and on lens and a small crack my phone was immaculate as it was check by Vodafone and found with no problems this is a total scam would never use them again the offer they were giving was £12 it’s clear there scam people on price so they can make a profit
Here is the order number M9165475
I’ve used this company on a number of occasions.
Straight forward no hassle process.
Quick response.
I recommend this company for a professional service.
What a SCAM these people are. The offer price is very attractive hence drawing you in. Their ‘technical’ assessment of your product is farcical and follows a simple process to invent defects that are not there and greatly reduce the offer price to a ridiculous level that is totally unacceptable.
Excellent company.Sent 2 iPhone12s in good condition for £150 each arrived within 3 days of posting and was paid the full amount on the same day with no questions asked. Such a smooth transaction. A very happy customer.
Yup. I would agree with the other reviews that say they knock down the price for no reason! Sent my daughters immaculate iPhone in (always in a rubber case and always a screen protector) and they managed to find five slight scratches and so offered £40 less. I asked them to send it back and they did, minus the original box I had sent in in with!
Submitted phone details for a price, happy with price so sent phone off on a next day delivery. Money in the bank within 24 hours. Had read a few reviews about quibbles re price once they had received the phone but only guessing some people may not be accurate about the phone’s condition. Mine was immaculate not a mark on it but I took plenty of photos before sending. Very happy with service and would definitely use again.
Absolutely amazing experience from the moment placing the request to sell to receiving the money. Everything so smooth and easy. I didn't have to even fill out long forms, didn't have to bother with logistic. They collected in a very save box and emailed right away that they received it. Next day the phone was checked and accepted and the same moment I had the money on my account. Best experience ever.
My phone was in as new condition and 4 hours after Mazuma received my phone they paid the price agreed, no haggling just a fair price. I had previously had a valuation by some magpies who charge you to take the phone to kiosk in a supermarket and then knock the price down for imaginary damage to the phone. I’m glad I didn’t take this offer and used Mazuma, avoid the thieving Magpies.
Sent my phone on Tuesday they had it today looked at it I had my money in my bank today outstanding company best out there for me anyways I always use them
We sent off 2 Apple iPhone 12’s after the website quoted us £150 for each phone, within a couple of days they replied saying that they have checked our phones and agreed that the condition was as specified.
This is after trying to sell our phones to we buy any phones who had said they would give £170 for each phone then only offered £65 saying the condition was down graded.
Many thanks to Mazuma for keeping to the price agreed upon, and to their good communication and speed of sale.
Will definitely use your service again, and will happily recommend you to others.
This is the second time I've used Mazuma and the process couldn't be simpler. They also offer very competitive pricing and payment is made the day the phone is received.
Based on analysis of 59 reviews rated 1-2 stars for Mazuma Mobile
Pricing26 mentions
“Absolute scam”
Returns18 mentions
“I sent my Apple Watch 8th Gen to Mazuma for a quoted price of £95”
Customer service12 mentions
“Awful service -apparently envelope arrived damaged and no phone, waited 30 days for them to investigate to be told sh...”
Payment issues11 mentions
“I was happy with the prompt payment”
Scam10 mentions
“Absolute scam”
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Mazuma Mobile is a UK-based company specializing in the buying and selling of used mobile phones. The company provides a user-friendly platform where consumers can sell their old devices for cash, ensuring a convenient and efficient process. Customers include individual mobile phone users looking to upgrade their devices, as well as businesses seeking to recycle or resell their old technology.
In addition to its buy-back service, Mazuma Mobile also offers a range of accessories and new devices, catering to a diverse customer base. Through its website, www.mazumamobile.com, the company emphasizes ease of transactions, competitive pricing, and a commitment to responsible recycling. By focusing on sustainability and customer satisfaction, Mazuma Mobile aims to meet the needs of environmentally conscious consumers in the mobile technology market.
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Review summary
Mazuma Mobile receives high praise for its quick and easy service, with many reviewers highlighting the fast payment process and straightforward transactions. Customers appreciate that the company pays the promised amounts without unexpected deductions, making the experience feel reliable and efficient. Reviewers frequently mention the excellent communication throughout the process, contributing to an overall positive experience. However, some consumers express dissatisfaction regarding offers made for their devices, claiming significant reductions based on minor imperfections or model specifications. A few have reported receiving their phones back with scratches after sending them in for appraisal. Despite these criticisms, the majority of users find Mazuma Mobile to be a trustworthy and efficient option for selling their phones.
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