Mazuma Mobile Reviews

Really impressed, I’ve had mixed results experiences selling tech. This was the best by far. Firstly, the options to grade the item make sense. They are descriptive enough to allow you to make a good assessment of the condition and value of your phone. I sent in a badly damaged phone. Totally functional, but rear badly cracked. The price seemed ambitious but it was as honoured without question and the money was in my account that day. My go to from now on👍

Mazuma we're very helpful kept me informed every step of the way

Absolute con artists, sent of iPhone 13 Pro Max. Fantastic condition. Great offer ……. But then the fun starts. Apparently phone has deep scratches on screen hmmmmm no it hasn’t !!! Took pics of phone before sent no scratches!!! Also phone was valued at a phone repair shop and is in great condition. Soooo after I receive the disgusting offer I call them to be treated by what only can be described as an extremely rude individual named Joanne. Who then tried to to tell me that they have pictures but then when I said send them me whist on phone …. They have to request them apparently. So after I confronted her to say well you just said you have pictures I was then told she didn’t say that and I’m rude and trying to twist things ( in a tone that sounds like your a teacher telling naughty kids off). Didn’t think she like the fact I said I worked for and with previous the FCA and Financial Ombudsman?? Absolute scam artists !!! Putting complaint in let’s see the pics they send to me. Like they say an offer is too good to be true sometimes, but this lot take the …..

Great experience. I sent my phone off and got the price quoted with no haggling or nonsense!

Awful experience. Am so glad I took photographs of my phone because they tried to tell me there was issues with the phone that there wasn’t like imaginary deep dents in housing device which didn’t exist! Deep scratches on screen that could be felt with fingers again false.. returned the phone without its original packaging and wires.. read small print before sending anything and make sure you check you phones battery health yourself first and take plenty of photographs. If your device is 1% below the battery health of 80% expect a quarter of what you are originally offered.

I was initially offered £225 based on the condition I described. However, once my phone was received, I was informed that there were “a few issues” — specifically, that the screen has visible screen burn and that the rear camera has dark spots on the lens. These claims are completely inaccurate. The camera lens may have minor scratches around the edges, but it functions perfectly, and there are no dark spots. In fact, Apple themselves confirmed that there are no issues with the camera whatsoever. Additionally, there are no screen burns present on the device. I am extremely disappointed that the offer has now been reduced to just £85 — a figure that is not only unfair but also unjustified given the actual condition of the phone. I could have accepted Apple’s verified offer of £220 had I not chosen to proceed

Absolute waste of your time. How can they offer £100 and then drop it to £35 once the phone was received? A phone that was genuinely immaculate! Scammers trying their luck. AVOID.

Excellent service from Mazuma . After an awful experience with smart cellular and their cowboy tactics it was a breath of fresh air to deal with Mazuma . They made a reasonable offer for my phone , paid for the shipping . I received a email to say they had received it , an hour later the full price was agreed and the money sent straight to my bank . No hassle ,no bartering just an honest service .

I traded in my phone with Mazuma. The price was competitive, but I was worried the offer would subsequently be reduced, which is what I have experienced with other companies. The trade-in was processed the same day it was received and the full price was confirmed. I received the money a couple of hours later. I would definitely recommend Mazuma, based on this experience.

I had another great experience with Mazuma Mobile. I had an estimated payout and delivery bag within a few days. My phone was received within 48 hours and the full payment was in my account. Extremely simple and extremely pleased!

Mazuma are scammers they offer a price, sent a mint phone that I only used once or twice from a sealed box, they make a excuse saying fake screen lol but it was brand new from apple store reducing offer from 800 to 280 then when i reject the offer then they magically offer another 140 extra which is no way we're near. Even basic carphonewarehouse or cex pays way more. Plus they return phone without box and charger which demoted my price even further when returned. They are thieves for keeping boxes and chargers, even if they dont keep them.they are thieves as they should only chuck the boxes away once order has been confirmed for pay out

The Mazuma Mobile Trade-in process was fast, easy and effortless. The instructions were simple to follow and the trade in price was accurate. I chose for a pre-paid postage label and package to be sent to me and i simply packed the phone as instructed and dropped it off at the post office. I received notification when Mazuma had received my phone and then payment was deposited in my bank account on the same day. Very pleased.

Quick service…. Low ball offer though. New front screen,new battery. May I suggest more sub categories to really get a feel for what you’re buying because damaged doesn’t really cover it,as all it wants is a new back glass. You’ve got a £250 phone there , one hundred pound all day long on eBay secondhand,however I did accept your offer and it is what it is,thank you very much, Service was very professional and very prompt. I will say that no issues there.

Easy & fast transaction/process. Couldn't be more than happy with the service provided.

Excellent service, prompt collection, speedy valuation for the full amount proposed, same afternoon payment. Highly recommend anyone selling a mobile phone to go to Mazuma as my experience has been flawless.

Easy and simple sale and fast turnaround and simple posting

Straight forward from start to finish. I was skeptical about receiving the amount they stated due to some negative reviews. However, they paid out the amount they stated from the start. Sent phone Tuesday afternoon & received funds in my account this afternoon. Will definitely use them again in future if need to.

Very good service sent packaging money was paid into my account with in 3 days of receiving phone Brilliant

Really quick responses to queries, super fast in reviewing phones and getting your payment to you.