Marsh & Parsons Estate Agents Reviews

Marsh & Parsons in Clapham were extremely professional, helpful and friendly throughout a tricky process. Add to that knowledgeable, organised and proactive. You get the sense it’s full of people who care about their job, where they work, and the people they’re dealing with. Really impressed.

Thank you for the fast response to all my questions about my statement. Joanna Tsattalas was very clear and patient :)

Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month. They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this). Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.

Eduardo was super helpful and sent through exactly what I needed in record time!

Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Ash Hustings has been very helpful in answering all my queries.

Poor communication from the property manager, Elisabeth​​​​ Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.

Avoid using this company if you have any choice whatsoever. As a buyer of a potential property, they play off offers when the client has already ‘accepted’ and are 100% untrustworthy. In a market that is already stressed by interest rates and uncertainty, they add to the BS by being both unprofessional and 'green' at the same time. As a vendor i will never use them. Total time-wasters. Queens Park office need to have a look at their behaviour.

Do not use M&P to let out your properties. I’ve used them for years and the service was ok until they developed a new co-coverage model where they have a team of people cover you instead of one person for each property. Absolutely awful experiences on properties I let through them under new model. Key information not communicated (delaying moving in date for tenant despite dated contract signed) and then being inundated with non-sensical emails from people relating to property issues they have no clue about. It’s so bad I am going to sever my relationship of 15 years with them. Whoever designed the pooled coverage model is a COMPLETE IDIOT as it does NOT work for landlords. I hope someone senior sees this review as the pooled model is a DISASTER for landlords

Jasmin​​​​ Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.

I am surprised that they are in the business for such a long time when they act like amateurs - at least the Brixton branch. I rented a flat through them 2 months in advance. They were very present and persistent until I signed the contract. After that they disappeared and did not have any information about my moving in process until 2 days before. On the day of the move in, they realised that they needed me to sign some papers and do some stuff that should have and could have been asked before. So I had not only to deal with moving but also sorting out admin stuff before they could hand me the keys. For my surprise, on the first few hours in the flat I had handles coming off, lights falling off, doors coming out of place. I say for my surprise as they supposedly had a check in before I moved in. A few days later they sent me the inventory for the flat, but for the wrong flat. Raised these issues with them and the mess just escalated. 3 weeks in and I still have blue tack all over my walls, doors not in place, lights hanging on top of the sink and people giving me different information - when they decide to answer my emails. The handyman is booked for a month from the date I moved in and I am wondering which compensation I will get for living in a place that is falling apart for 1 month.

Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.

Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.

Jasmin​​​​ Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!

Abdullah is by far the best property manager I've ever had- he always picks up his phone, is quick on emails, and keeps the ball rolling whenever an issue needs to be resolved.

Jasmin is very efficient and a delightful individual to deal with, nothing seems to be too much trouble

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.