Marsh & Parsons Estate Agents Reviews

M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...

Everyone we've dealt with has shown expert professional skill, timing and experience that has delivered the perfect result for us and our tenants. Every aspect of customer service is excellent! Our experience of letting our flat has been so much easier and quicker than we expected - a really good experience. I wouldn't hesitate to recommend.

Ash and Sharn from Brook Green provided superb support during the end of our tenancy process. Their communication was always prompt and clear, whilst often going out of their way to chase our Landlord on numerous occasions - moving house is often stressful, but the team here made it that little bit less.

I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!

Professional approach to dealing with a deposit return and overall, was actioned speedily

Once more prompt and efficient support from Marsh & Parsons Abdullah​​​​ Leghari.

Highly professional letting and managing agent - wouldn’t hesitate to recommend

Amazing customer service, pleasure to speak to :)

Quick, professional and prompt help

Will Whitty at Marsh & Parsons was very professional and helpful during our tenancy.

They are a load of crooks. They recommended a tenant and gave her a glowing review but it turned out she was out of work and had just been evicted from her previous flat. She then got about a year in debt with us before we could get her evicted. The local branch were just interested in getting their new business commission at all costs. Then their dodgy solicitor would admit no liability and said he would fight it to the end, knowing that the general public do not have the finances to spend £1000s on solicitors and court hearings. Avoid Marsh and Parsons.

Very professional and thorough efforts

Extremely poor experience with an unprofessional agent from Marsh & Parsons. Turned up at the viewing with the wrong keys, knew nothing about the flat or any of the requested information. Even claimed the balcony was South-facing when it was North-facing. After the viewing they then proceeded to take a week to respond that they still didn't have the information and that the flat was now under exclusive offer. Total waste of time and won't be using this agency again.

The WORST rental experience I have ever had from start to finish. In complete shock at the disaster we arrived to after paying almost £10,000 in upfront rent. We are totally stressed and upset from the experience we have had from Marsh and Parsons in Clapham South & Balham. The property had smashed and broken windows, no locks on any of the bedroom windows, the whole house had not been cleaned and smelt of animal faeces, smoke detector was hanging off the ceiling, carpets are filthy, grease dripping from the extractor fan, the list goes on and on. Not only had we taken time off work to move into the house yesterday, but we had furniture due to be delivered that we have had to pay to keep in storage for longer. We had parents/partners come down to help us move who also took time off work and it was a disaster. The whole experience has caused us so much stress and even after members of staff finally visiting the property, we have not been given a timeline of how long before we can move in. We are paying for hotels and staying in alternative accommodation as the house is not safe to move into, but the hotels apparently can't be compensated for!! I am in utter shock and disbelief about how this has been handled. The property manager has now actioned the works, which we appreciate, but this should have been done prior to us collecting our keys. It is illegal to have given us keys to a house in which is unsafe and unfit for purpose. This is an unfortunate experience we have had and would hope that no one has to go through this.

Great experience, very kind & efficient team. Rapid and available

The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.

Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.

I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling. First, the keys to our flat also open the neighboring flat’s door, and vice versa. This is a serious security breach, and had existed for over 5 years (no one else just happened to notice). The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn’t enjoy the property normally. To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons’ response? They told us to call their contractor, who then said it wasn’t their job. When we reached out to the agents, we were informed they were all on holiday and couldn’t help. We were left with a blaring fire alarm and no support from the people responsible for managing the property. Additionally, when we moved in, both beds were missing. While this wasn’t entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night. This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.

Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel

Daniel Leung was great at resolving a query I had in a very short period of time. I was really impressed! Susanna, Landlord London