Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Great experience working with Karl. He solved the issue quickly
Date of experience: February 5, 2025
Karl is an outstanding customer care assistant. He listened carefully to my payment issue and worked efficiently to resolve it. His professionalism and dedication made the process smooth and stress-free. Great service!
Date of experience: February 5, 2025
I solved the problem fast and the agent Patricia was very open to help me
Date of experience: February 5, 2025
Absolutely appalled by the sheer incompetence of your customer service team. The issue is still unresolved, and to make matters worse, the customer service ladies are a disaster—getting worse day by day. They just shout over me, repeat the same useless scripts, and refuse to actually listen to what I’m saying. When I finally raised my voice out of sheer frustration, they had the audacity to feel "unpleasant." Guess what? Welcome to the reality of dealing with your terrible service. None of you seem capable of handling a simple query, and you’re absolutely unworthy of working in customer service if you can’t even hear out a customer properly. Your team is the very definition of pathetic—words can’t even describe how appalling this experience has been. To anyone even considering Lycamobile: RUN. Don’t even think about signing up with this company. Now I see why so many people I know have switched to better providers. Congrats, Lycamobile, for being a shining example of how NOT to treat your customers. Keep it up!
Date of experience: February 4, 2025
US
I had a problem with the sim card data connection, called the service support team and surprisingly I didn't wait for long at all, about 1 minute and this guy Karl is very patient and polite, instructing me step by step with the APN setup. I am happy with the service by Karl.
Date of experience: February 4, 2025
Tried to cancel auto renewal online. After many failed attempts I did it via a phone call. Even then it was still not cancelled and they consequently took another payment days ago. This company is running a scam. I currently have 3 plans running same mobile number. Insane!!! They should be given a huge fine by the EU. Investigate their practices. Never opt for auto renewal. If you did and want to cancel it you will be better to cancel your bank card.
Date of experience: January 31, 2025
