Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Patricia understood my problem and solved it for me.
Date of experience: January 30, 2025
The customer service representative Ben, was very responsive and resolved my connectivity issues quickly.
Date of experience: January 29, 2025
It's cheaper than other companies, but you get what you pay for, and good luck trying to disable the auto-renewal. If you really want to use Lycamobile, I strongly advise you never to give them your credit card. Instead, use POS top-ups or a service like Privacy.com.
Date of experience: January 29, 2025
US
The support person Bea was excellent throughout our call and resolved the issue I had(update the email contact details on my account). She was patient and empathetic to my situation. I am very happy with my support call today.
Date of experience: January 25, 2025
Patricia helped me cancel my auto-renewal and get me a refund. Thank you Patricia!
Date of experience: January 23, 2025
I want to say thanks for Karthik for giving me help and be kind in all moment, thanks
Date of experience: January 21, 2025
