Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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I contact LycaMobile customer service today and I am very happy with the service Rj answered all my questions. Thank Rj for your help today.
Date of experience: February 13, 2023
Very good customer service by RJ, all my questions was answered in nice manner, issue resolved quickly, many thanks.
Date of experience: February 9, 2023
I love the services that they are providing. Rj helped me throughout my activition procedure.
Date of experience: February 8, 2023
What a great customer experience .. Marizabel Id 38555 was kind ..kept a professional tone and deliver acurate answer...she first had to disconnect our 1st chat since I did not had the required info in hand ...she was care to assist other customers in the meantime ...when i came back ..It was a lovely coincidence to chat with her again .and she kindly did not required from me the explain the full story again...She made full authentication then assist me ...Now I have to wait for my issue to be resolve . I wanted to post the experience before because Marizabel delivered a service of high quality I wanted to highlight. Thank you Fatoumata
Date of experience: February 8, 2023
The fact that was under pressure to retrieve my old number after experiencing some problems with my SIM
Date of experience: February 8, 2023
US
Ended up with issue on double billing and can actually say was a most painless process to try sort out with Mariz, the very helpful care representative from Lyca. Done and dusted in less than seven minutes so very pleasing way of doing business.
Date of experience: February 8, 2023
