Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Third class service. They ignore your emails, calls and on chat once you tell them your query number.
Date of experience: February 17, 2025
I've been a LycaMobile client for a few years. Last year I experienced many problems with phone calls and SMS. I've not been able to send SMS since the Summer of 2024. I contacted their customer service for the first time around October. They said they would escalate my query to the tech team and let me know in a couple of days. Never heard from them since. Then in January 2025 I contacted them again because I was starting having problems with phone calls as well. Same "I'm going to escalate your query to the tech team" but this time they gave me a reference number. A week later I got a SMS telling me that everything was fine. But it wasn't. I've been talking to their customer service for more than a month and still I can't send SMS. I've checked my phone and it works fine with other SIM, while my SIM doesn't work on other devices, so I asked for a SIM replacement and they didn't even bother to reply. Bottom line is I'm changing my service provider, even if I lose my credit balance: then maybe I'll be able to use my phone as a phone.
Date of experience: February 13, 2025
Patricia's service was very fast and efficient; she quickly solved what no one else could before.
Date of experience: February 13, 2025
Great Service, Anna provided me with the required information and was prompt.
Date of experience: February 13, 2025
Karl is absolutely brilliant in solving my issue. No waiting time at all. issue solved in less than 5 min
Date of experience: February 12, 2025
US
I had a wonderful experience speaking with John today, he was so clear, pleasant and articulate. He solved my problems within few minutes and erased all my worries. I had earlier called the customer care, but one lady sounded like she was speaking chinese, I didn't understand a single word from what she was saying, I am glad I rang again and got connected to John who was hands on.
Date of experience: February 11, 2025
I had great experience chatting with Mari today. She was very calm and helpful in sorting the issue for me. I had lost my mobile and sim 2 months back I was grateful that she did transfer my old number quickly over the phone.
Date of experience: February 11, 2025
After an arduous journey to get my eSIM replaced when changing phones, I finally got in contact with Patricia via the live chat function. She was helpful, professional and very competent, achieving what I had tried for a week to accomplish. Excellent service, many thanks!
Date of experience: February 10, 2025
Patricia, thank you very much for all your support.
Date of experience: February 8, 2025
I recently contacted Lyca and I was assisted by Patricia. She was really helpful and sorted my queries with ease. Thank you Patricia for your assistance!
Date of experience: February 8, 2025
