LY
Lyca Mobile UK
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Poorly handled Fraud claim
It has been 5 months since I reported an account being fraudulently opened in my name. This fraudulent account has defaulted and has had a significant impact on my credit report (which is how I found out). I was told it had to be fixed with the email team and I was not able to speak to someone about it. The generic email responses have provided no further clarity and my credit continues to go down. I would have expected them to take a fraud claim more seriously. It is still not resolved. Extremely disappointed.