LY
Lyca Mobile UK
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Warning about auto top-up without permission and refusal to cancel.
I paid for a one off 30 day bundle on a pay as you go SIM for visitors from overseas. Lyca mobile set up an auto top-up without my knowledge. I discovered this when they took the first auto-renewal payment and when I called to tell them to stop it they wouldn't allow this to be done because the SIM card was in my friends name. Absolutely appalling customer service to get resolved. Don't know how a company can refuse to take my bank details off an account without someone else's permission when it is my bank card that I never said they could link to the account in the first place.