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Review summary
Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what
Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.
Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes
I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!
I was a fraud victim yesterday
Someone made a shopping purchase for £169 from my card which is totally confusing as the items came to my house so they gained nothing however I refused the shopping sending it back and called Lloyds while the driver was still there so they could talk to him if they needed to
After almost 30 minutes this phone went dead and they hung up
Luckily they got the cancellation of my card done but refused to refund the fraud amount when I called them again saying many factors pointed to me buying it and the previous person left notes saying it was declined
The transaction was made in Liverpool at the same time I was in Doncaster making a purchase which should tell them I didn’t do it but they didn’t care
I’m quite sure the ip address should tell them who did it but they are too stupid to realise it
In around 30 years with them I’ve probably only ever had this happen twice and they aren’t interested in helping me 😡
I am writing to express my profound disappointment with Lloyds Bank regarding my recent experience as an executor of my late brother's estate. After his passing just before the COVID-19 pandemic, I faced the significant emotional burden of arranging his funeral and managing family matters. The last thing I needed was a banking nightmare, yet that’s exactly what I encountered.
Initially, I provided all necessary documentation to the bank, only for the lockdown to occur, resulting in them losing all my paperwork. When I finally managed to visit the branch six to nine months later, I had to resubmit everything. As the executor of the will, I was led to believe that my situation would be handled with care. The various business managers I interacted with initially seemed understanding and were willing to let me take over my brother’s loan, given my background as a professional landlord.
However, the situation quickly deteriorated. Over three years, the bank changed business managers three times, and each new manager insisted that I start the process all over again. To make matters worse, none of them seemed to have a grasp on the ongoing issues, leading to confusion and delays. The business line remained outstanding on one of my brother's properties, which I was trying to redeem, but the bank's lack of organization made this nearly impossible.
After five long years of servicing the property while attempting to sort the mess created by Lloyds Bank, I discovered that there was a charge preventing me from selling the property in question. The bank then demanded that I repay the business lone, despite my constant efforts to do so. It’s infuriating that a financial institution of this size could be so disorganized and indifferent to my plight.
While I acknowledge that some staff at the Eastbourne branch were genuinely very helpful and compassionate throughout this ordeal, it does little to redeem the overall experience. Lloyds Bank feels more like a faceless entity that views customers as mere numbers on a screen rather than individuals with real struggles. I am deeply dissatisfied with the service I received and hope that Lloyds Bank will take the necessary steps to improve its customer support for those navigating such challenging circumstances.
I spent a day trying to get payments to my own accounts at a different bank, they blocked my lloyds account their photo check doesn't work, spent a couple of hours in branch to unblock account then they suspended my online account again that night
I am rating it with a star though a star is usually held for something delivered in customer services. Here’s the story which I have never heard in my entire banking life here in the UK or the US! I got my business bank account opened after all checks through 30-35 day process (it was a chain of asking the same questions as if someone was writing a notepad and threw in the garbage or put some gum over it). After a great and efficient time spent I got my bank card, my card reader and no pin so I waited for a week till today. Had also registered online! After my pin arrived and I was ready to rock and roll I found out that I had a block on my account 😳😡. After being put to another BM who wanted to put me through account opening services (who had previously denied taking my call when I was trying to locate my pin) he put me to the complaints manager, Claire. She basically read a clause out saying that we can put a hold on your account for up to a year to do any checks including cross border checks!!!!!!!! I have had a Lloyds personal account for the past 10 years or so, she did not even do her homework. And no acknowledgement at all when I said the bank has just opened my account (technically) with no transactions in place and the bank should notify a customer of any change to the account/agreement with a 2 month notice period. Even the trustpilot should have a negative scale, it’s too much credit with a star.
I am OLD. Tried to book a meeting at my local branch to review my accounts, as bank sent me a letter about account closure. Told no booking available at the branch for remainder of 2024 (two and a half months). However, advised I could have a video call tomorrow where someone would explain how I can do it myself online.
Yet another example of discrimination against older people.
I cannot understand the online system. If I could do it myself, I would not have asked for the appointment.
Appears Lloyds now a digital rather than a High St bank and it makes no allowance for age or frailty.
I haven't even finished switching to this bank and I severely regret it. 20 minute wait to talk to someone that really didn't want to do anything to help me whatsoever.
I have been a business customer since 2018 and I have a client account and a general business account with them. I am in the legal sector and as advertised on their website, I should have a specific relationship manager, a named individual whom can help me to grow my business and act as a point of contact for the bank. My business turns over millions of pounds in the client account and under £1m in the business account but they tell me that apparently you have to have a turnover of £3m in your general account to have a named relationship manager. I have checked with my peers, some of whom turnover a lot less than me, and this is not true. They have relationship managers and I do not. It is the difference between being treated as a first class customer or an economy customer and I am being short changed. The bank do not even care, when I have complained they say they look at a range of factors including turnover but having looked at my accounts they see no reason to change my current arrangements (which are abysmal). I believe may be it is because I am a person of colour, or maybe I didn't go to the right school or maybe any number of other reasons. The point is they lack integrity and transparency. If I did not have a client account with them and all the hassle that entails, I would go somewhere else. So what I would say is this. If you are a person of colour, you will probably end up being short changed like me so I would find a bank that actually wants to work with you and not against you.
Very annoyed that the download or print statements option is not available on Lloyds commercial banking app. You can do it in the Personal banking app.
I want easy access to business account statements in PDFs and do not need paper copies. Digital accounting made difficult.
Have banked with the Lloyds banking group having acounts with Halifax Lloyds and bank of Scotland for many years with good banking experience untill I received a text message stating my account was in overdraft contacted Lloyds to ask why the text was received when my accounts were in credit
The answer given was the text number was in use for another account which I could not under stand and requested a clearer explanation.No explanation was given resulting in all my accounts being closed by Lloyds with no explanation
I would like to give a warning to all to stay clear of the Lloyds banking group providing this service which i find unreasonable for asking for further information
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