Lloyds Bank Insurance
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Does anyone know what they are doing at Lloyds
I am rating it with a star though a star is usually held for something delivered in customer services. Here’s the story which I have never heard in my entire banking life here in the UK or the US! I got my business bank account opened after all checks through 30-35 day process (it was a chain of asking the same questions as if someone was writing a notepad and threw in the garbage or put some gum over it). After a great and efficient time spent I got my bank card, my card reader and no pin so I waited for a week till today. Had also registered online! After my pin arrived and I was ready to rock and roll I found out that I had a block on my account 😳😡. After being put to another BM who wanted to put me through account opening services (who had previously denied taking my call when I was trying to locate my pin) he put me to the complaints manager, Claire. She basically read a clause out saying that we can put a hold on your account for up to a year to do any checks including cross border checks!!!!!!!! I have had a Lloyds personal account for the past 10 years or so, she did not even do her homework. And no acknowledgement at all when I said the bank has just opened my account (technically) with no transactions in place and the bank should notify a customer of any change to the account/agreement with a 2 month notice period. Even the trustpilot should have a negative scale, it’s too much credit with a star.