Lloyds Bank Insurance
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Banking Nightmare
I am writing to express my profound disappointment with Lloyds Bank regarding my recent experience as an executor of my late brother's estate. After his passing just before the COVID-19 pandemic, I faced the significant emotional burden of arranging his funeral and managing family matters. The last thing I needed was a banking nightmare, yet that’s exactly what I encountered. Initially, I provided all necessary documentation to the bank, only for the lockdown to occur, resulting in them losing all my paperwork. When I finally managed to visit the branch six to nine months later, I had to resubmit everything. As the executor of the will, I was led to believe that my situation would be handled with care. The various business managers I interacted with initially seemed understanding and were willing to let me take over my brother’s loan, given my background as a professional landlord. However, the situation quickly deteriorated. Over three years, the bank changed business managers three times, and each new manager insisted that I start the process all over again. To make matters worse, none of them seemed to have a grasp on the ongoing issues, leading to confusion and delays. The business line remained outstanding on one of my brother's properties, which I was trying to redeem, but the bank's lack of organization made this nearly impossible. After five long years of servicing the property while attempting to sort the mess created by Lloyds Bank, I discovered that there was a charge preventing me from selling the property in question. The bank then demanded that I repay the business lone, despite my constant efforts to do so. It’s infuriating that a financial institution of this size could be so disorganized and indifferent to my plight. While I acknowledge that some staff at the Eastbourne branch were genuinely very helpful and compassionate throughout this ordeal, it does little to redeem the overall experience. Lloyds Bank feels more like a faceless entity that views customers as mere numbers on a screen rather than individuals with real struggles. I am deeply dissatisfied with the service I received and hope that Lloyds Bank will take the necessary steps to improve its customer support for those navigating such challenging circumstances.