Review summary

Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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deplorable treatment by Fraud team

deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what

C
0% balance transfer why would you do that

Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.

Useless fraud department

Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes

I've been a customer for 25 plus years…

I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!

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Showing 851 - 860 of 996 reviews
RL
1 out of 5 stars

Customer service.....I don't think so!!!!

Took an absolute age to speak to someone on the phone, I only did this because I wasn't allowed to transfer an amount of money on line, finally speaking to an agent after being passed around all over the place thought I was at last getting this simple task completed when the agent put the phone down, there's 1 hour of my life I won't get back. Absolute garbage customer service.

Date of experience: October 2, 2024

T
1 out of 5 stars

Why do Lloyds think they can decide what I spend my money on!!!

Having tried to make payments from my account Lloyds decided not to allow my transaction. I then had to spend 30 minutes on the phone trying to get the payment approved which wouldn’t happen unless I told them what I was paying for. I passed all the security checks and confirmed it was for a valid transaction but still they refuse to allow me to use my own money.

Date of experience: October 2, 2024

k
1 out of 5 stars

Poor customer service & case handling

Extremely poor customer service. I recently became victim of scam with travel agent claiming to be from eDreams.co.uk and holding an account with Lloyd's bank. They scammed me and I reached out to Lloyd's bank immediately when I didn't receive tickets in exchange for money. During initial call they just ask me to wait and didn't take it seriously when I flagged possible scam. They ask me to wait for 2 weeks before logging a formal fraud case. I had been kept on line for hours with multiple transfers. After 6 weeks following case registration, I got a text about partial refund and they denied there had been any delay from their side and they just blamed me for not being vigilant form scammers. After hours of phone call they finally logged a formal complaint. I am a long standing customer and Bank did ack swiftly in this matter given scammer held account with them. Scammers are free to go on scam others while we customers keep losing money.

Date of experience: October 2, 2024

RW
1 out of 5 stars

New, improved online app is badly deployed rubbish

Want to speak to a human? FORGET IT...their 'message us 24/7' catch-all is, quite possibly, the dumbest Bot I have ever encountered. Just further evidence of how retail customers are nothing but nuisance value...how rotten has their business model become in the past 20 years? I remember when a relationship with one's bank MEANT something...

Date of experience: October 2, 2024

A

An

US

5 out of 5 stars

Heel tevreden

Al jaren een hypotheek bij Lloyds. Perfect! Nu binnen 1 dag spaarrekening geopend, vanwege de mooie rente. Prima website, heldere info, extra veilig inloggen met mtan.

Date of experience: October 1, 2024

N
1 out of 5 stars

Yardley branch staff are incompetent

Yardley branch staff are incompetent, lethargic, unaware, inattentive and inappropriately trained. On 2 occassions i had terrible experiences. They leave queues and behave robotically as if they just follow a set script. I have withdrawn all my money and will never bank with them again.

Date of experience: October 1, 2024

Il
1 out of 5 stars

Too much bad service

The service at the Southall branch has been extremely poor. After waiting for over two hours for assistance, the staff advised me to check online instead. Additionally, when I accidentally made a payment, they refused to issue a refund. Overall, I'm very dissatisfied with the bank’s services and feel that my money isn’t safe here.

Date of experience: October 1, 2024

c
1 out of 5 stars

Unnecessary security checks. Avoid this bank! Will randomly block payments to accounts that you have sent money to in the past

Happy that I switched banks. The worst bank on the market. Nonsensical security checks. Will randomly block payments that you have made in the past. My client who is a Lloyds Bank account holder has had a payment to me blocked even though he has paid me before; all he wanted to do was change the bank account details.

Date of experience: October 1, 2024

kw
1 out of 5 stars

Issues with online banking

Issues with online banking, not unusual, but as I needed to transfer money between accounts to avoid overdraft charges, on this occasion the inability of Lloyds online banking to allow a customer to do this was extremely frustrating. Tried the online chat-no sense from that, as it couldn't understand what I was saying, expected wait time for an agent to respond-30 mins minimum. I called the bank, again, expected wait time to actually talk to somebody at least 15 mins. After 20, I gave up...So, the outcome is that I'm worse off for the overdraft charge-which I can't actually avoid but at least I've increased Lloyds income with my unfair overdraft charge as the issues with the online banking have prohibited me from transferring money into said account to avoid charges! What an excellent way to make just that bit more money, Lloyds, what a lovely way to reward loyal customers....

Date of experience: October 1, 2024

A

Ac

US

1 out of 5 stars

My local branch is closing down.

My branch in Torquay is closing down. All they say use the app, which is not totally safe. Or alternatively do online banking. No computer app has issues. Many occasions people I know have problems with it. Looking at this causes a lot of problems. How do you change your address if you can't go to a branch. What is going on with banks today.

Date of experience: October 1, 2024

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