LL
Lloyds Bank Insurance
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Discrimination of the old
I am OLD. Tried to book a meeting at my local branch to review my accounts, as bank sent me a letter about account closure. Told no booking available at the branch for remainder of 2024 (two and a half months). However, advised I could have a video call tomorrow where someone would explain how I can do it myself online. Yet another example of discrimination against older people. I cannot understand the online system. If I could do it myself, I would not have asked for the appointment. Appears Lloyds now a digital rather than a High St bank and it makes no allowance for age or frailty.