Mrs R Davis

Oct 4, 2024

Terrible service

I have been a business customer since 2018 and I have a client account and a general business account with them. I am in the legal sector and as advertised on their website, I should have a specific relationship manager, a named individual whom can help me to grow my business and act as a point of contact for the bank. My business turns over millions of pounds in the client account and under £1m in the business account but they tell me that apparently you have to have a turnover of £3m in your general account to have a named relationship manager. I have checked with my peers, some of whom turnover a lot less than me, and this is not true. They have relationship managers and I do not. It is the difference between being treated as a first class customer or an economy customer and I am being short changed. The bank do not even care, when I have complained they say they look at a range of factors including turnover but having looked at my accounts they see no reason to change my current arrangements (which are abysmal). I believe may be it is because I am a person of colour, or maybe I didn't go to the right school or maybe any number of other reasons. The point is they lack integrity and transparency. If I did not have a client account with them and all the hassle that entails, I would go somewhere else. So what I would say is this. If you are a person of colour, you will probably end up being short changed like me so I would find a bank that actually wants to work with you and not against you.