Lovely dress good price
The company kept me informed when it would arrive. Haven't worn it yet. Ready for my holiday .
4.4
Great
70 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Live Unlimited receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Items were perfect fit and lovely…
My wife loved Items they were perfect fit and lovely design and materials only thing was used VIP next day delivery but took 5 days but not a problem .
Everything good
Everything good, arrived on time very pleased with quality
Both black and white t-shirt are light…
Both black and white t-shirt are light cotton and fab on their own or...with the cooler weather in London.. Under many layers!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
liveunlimitedlondon.com
All reviews
70 total • Write a review
Showing 41 - 50 of 66 reviews
BJ
One star for poor quality
One star for not standing by the quality of their products. I have ordered many lovely things from them in the past - which I am sure their database will verify. However, a recent purchase washed very badly and dried so crinkly that it needed a lot of very careful ironing due to the nature of the fabric and the design with tiny frills that were shrivelled after the wash. I always wash at 20 degrees on a delicate cycle with silk detergent, and hang carefully on wide hangars straight from the machine. I wrote a polite note asking if they would consider a refund, stating the case above, and also saying that I had cut out the lables as I find them too itchy to wear. To give them credit, I received an acknowledgement email, and then a response a day later. However the response says that they will not consider a refund as this is "the nature of this fabric", and because the labels are cut out. I gave the order number, so they know that I did buy the item. I'm really disappointed, and will do my best not to buy from Live again. In any case, I'm enjoying styles from the likes of Monsoon and others more at the moment. I don't understand a customer service ethic that punishes loyal frequent customers when a product is poor quality.
Date of experience: November 24, 2023
DS
Returned items and only part refunded
Returned items and only part refunded. Emailed and no response, no telephone number listed, searched Google and all associated numbers go to voicemail. Shocking lack of customer service. Edit: I can understand 24 hours to get back to me but an auto response to let you know your message had been received would be helpful. It's several days since the first refund so you can understand my concerns. 'Team' have been in touch - no apology - advice was that each order should have been sent in separate packages (my fault!) and, as the refund is automatic, it wouldn't have been credited. A week later a refund was made and advised via email of this - problem resolved, lesson learnt!
Date of experience: November 6, 2023
MH
Return process & refund
I recently ordered from Live unlimited. i ordered on the Monday and paid for next day delivery. My order arrived next day, unfortunately the clothes didn’t suit me in this instance so i had to return them. The return process was very easy, i was given a tracking number so i could see where my return was each day. My order arrived back with them by the Thursday and the refund was back in my bank on Friday. Excellent return service, the best i have encountered with an online shop.
Date of experience: November 4, 2023
D
Dave
US
TOTALLY POSITIVE review
My experience TOTALLY POSITIVE After making a mess of my email address during ordering my experience with customer care was unbelievably positive Debbie was amazingly helpful sorted everything out, reassured me everything is FINE, it was. The size quality and style was better than expected. The delivery was fine no issues Customer service second to none what more can you ask for.
Date of experience: June 5, 2023
JH
Customer NON service.
Love their garments, but my experience of so called customer service is woeful. There is no phone number on the website to call so you're offered an email address or a form to complete. I'd placed an order very early on a Wednesday morning and wanted to upgrade the delivery so I used the form and sent it, stating it was an urgent request. Two days later and NOTHING. If you're going to restrict the forms of communication then at least have the courtesy to respond via the ones you offer. Fortunately I ordered the same garment again with the delivery I needed but it meant paying twice and now have to go to the trouble of sending one item back. It's certainly made me think twice about buying from them again. UPDATE - thank you for your response, however, I have checked my junk/deleted items, and there is no message from you.
Date of experience: June 2, 2023
sh
Fab clothes and customer service
Fab clothes, especially dresses. A little pricier than some brands but for the design, style, and quality I believe it is worth paying the extra amount. I contacted them recently about a dress that I ordered which had gone past the return-by date and they were so understanding and allowed me to return this for a refund. Good customer service is hard to find these days but Live Unlimited has got it just right.
Date of experience: May 17, 2023
RD
A breath of fresh air
The product range is great, styles that suit me (designed for 'real' women, not models), but above all, your service is human, not anonymous and 'script-led' - what a breath of fresh air
Date of experience: March 1, 2023
C
Caroline
US
Brilliant customer Service
I found the customer service received whilst returning items for my boss to be exceptional. They responded so promptly to my queries and were 100% helpful, polite and knowledgeable. They did exactly as they said they would which is so refreshing. Thank you to Debbie who deserves a shout out and a Friday cream cake.
Date of experience: February 15, 2023
HF
Beautiful clothing
Beautiful clothing. Wonderful service. This is my third order now and I'm smitten. Fast delivery and beautifully packaged. Well done. 🥰
Date of experience: February 13, 2023
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