Lovely dress good price
The company kept me informed when it would arrive. Haven't worn it yet. Ready for my holiday .
4.4
Great
70 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Live Unlimited receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Items were perfect fit and lovely…
My wife loved Items they were perfect fit and lovely design and materials only thing was used VIP next day delivery but took 5 days but not a problem .
Everything good
Everything good, arrived on time very pleased with quality
Both black and white t-shirt are light…
Both black and white t-shirt are light cotton and fab on their own or...with the cooler weather in London.. Under many layers!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
liveunlimitedlondon.com
All reviews
70 total • Write a review
Showing 31 - 40 of 66 reviews
J
Julie
US
These five stars are for the quality of…
These five stars are for the quality of the clothes and for their excellent customer service. For me they are the first place I go to buy clothes, I recommend them with confidence. One order did go missing but this was due to the delivery company Debbie looked into and had my order re sent out. I received the next day
Date of experience: August 21, 2024
EM
Elaine M
US
Good products & good service
I have ordered several dresses & tops in the last 12months and have been really pleased with them. Well made and good quality, it's lovely to have clothing that fits & flatters which are also offered in larger sizes. Good customer service from Debbie who resolved a small issue very quickly. Wouldn't have a problem recommending this company.
Date of experience: July 3, 2024
AY
Very bad quality
Very bad quality. I wore it twice and the seams tore apart.
Date of experience: May 20, 2024
SB
Absolutely can rate Live Unlimited for…
Absolutely can rate Live Unlimited for quality and choice. Debbie is an asset to the Company, dealing with my query professionally and effectively.
Date of experience: May 15, 2024
LD
The customer service I received from…
The customer service I received from Debbie was excellent when a recent order went astray. The fault was entirely with the delivery company but on contacting Live Unlimited I received a prompt and courteous response. My order was resent and received the next day. Superb customer service. Well done.
Date of experience: May 14, 2024
M
Maggie
US
Over all a great response after initial difficulties
Delivery by Post Office was quick and efficient. I had a problem with my order which was entirely my fault. I contacted the company by Live Chat and the problem was sorted quickly and in a friendly manner despite my rather curt message. My one gripe is that it is really difficult to get a response from Customer Service by phone or email. But over all I’m delighted with the final response. Thank you.
Date of experience: May 3, 2024
M
MAHNL
US
Customer service turned out exemplary
Edited again on Saturday 27 January 2024. My apologies to Live Unlimited Customer Service Team who have proved exemplary. Having called me on 17 January to apologise for the original delivery mix-up (mostly blamed by both of us on Evri), they even emailed me a few days later with an update on stock, and responded within minutes to my reply. Credit where it's due, I'm giving them 5* now. Edited on Wednesday 17 January 2024. A very apologetic agent from Live Unlimited called me this morning, agreeing with my complaints about Hermes/Evri and promising that they are getting phone lines so the customer support should be better in future. I'm impressed with and grateful for the personal phone call and for the time being have upgraded the review to 3*. This complaint looks like it's about Hermes/Evri but actually it's about Live Unlimited's poor customer service in not providing a telephone number for genuine problems, just an email address which I've yet to be convinced is monitored. On 10 January 2024 I ordered a £179 item online. Received a dispatch email two days later with tracking number for Hermes/Evri. I went online to Hermes/Evri and diverted the delivery to a local pick-up store, which is easier for me than awaiting a delivery to where I live. I received confirmation of the diversion with the message that they'd let me know when it's ready to collect. I've been checking that tracking page every day and the message hasn't changed until today when it says they're returning the item to the sender. I can only assume that's because I didn't collect - but I didn't collect because I was never advised that it was ready for collection. So now I'm £179 down, have no item and no way of being reassured by Live Unlimited how it deals with recalcitrant couriers like Hermes/Evri. And because I need the item before the end of this month I doubt I'd trust a second order.
Date of experience: January 16, 2024
GC
Gilli C
US
Lovely quality clothing and excellent customer service!
I’ve made three orders of Eveningwear from Live Unlimited, and loved everything in my orders. It took me a bit of time to work out the right sizing & styles, as I’ve recently lost some weight, and haven’t bought Evening wear since. They were SO patient and understanding of my need to return and order again. My third order went missing under EVRI’s ‘care’ - no surprise there! and Debbie at LU couldn’t have been nicer; despite them leading us both a merry dance. She refunded quickly and without question. She also told me they’d be offering deliveries by Royal Mail in the new year, so I won’t have to use Evri again. Yippee! I would highly recommend this great quality business and will definitely be back in the New Year, before our next holiday in April.
Date of experience: December 13, 2023
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