Live Unlimited
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One star for poor quality
One star for not standing by the quality of their products. I have ordered many lovely things from them in the past - which I am sure their database will verify. However, a recent purchase washed very badly and dried so crinkly that it needed a lot of very careful ironing due to the nature of the fabric and the design with tiny frills that were shrivelled after the wash. I always wash at 20 degrees on a delicate cycle with silk detergent, and hang carefully on wide hangars straight from the machine. I wrote a polite note asking if they would consider a refund, stating the case above, and also saying that I had cut out the lables as I find them too itchy to wear. To give them credit, I received an acknowledgement email, and then a response a day later. However the response says that they will not consider a refund as this is "the nature of this fabric", and because the labels are cut out. I gave the order number, so they know that I did buy the item. I'm really disappointed, and will do my best not to buy from Live again. In any case, I'm enjoying styles from the likes of Monsoon and others more at the moment. I don't understand a customer service ethic that punishes loyal frequent customers when a product is poor quality.