LifeStance Health

3.744 out of 5 stars
3.7
Great1,000 reviews

TrustScore

3.7
3.744 out of 5 stars
Great
5 out of 5 stars
626
4 out of 5 stars
58
3 out of 5 stars
19
2 out of 5 stars
28
1 out of 5 stars
269
1,000 reviews in total

Review summary

LifeStance Health has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Lovely therapist and really appreciate…

Lovely therapist and really appreciate the bios and specializations. I think I found the right one for me! Very easy boo...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Extraordinary Experience

I have had extraordinary experiences with everyone I came in contact with at LifeStance. I spent months trying to find ...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Every time I have a telehealth…

Every time I have a telehealth appointment they never send me the link to connect. I tried calling but it was after hour...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Patricia is an amazing person and a…

Patricia is an amazing person and a pleasure to talk too. All the staff is super sweet and caring. They took care of me ...Read more

0
0
🔥 High engagement

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over 1 year ago
1 out of 5 stars

Absolutely horrible service

Absolutely horrible place. These people could care less about the person and what we are going through. They are just in a rush to get paid and get rid of you. Avoid this uncaring company.

Helpful?
over 1 year ago
5 out of 5 stars

Pleased

I am very pleased with my Dr. & therapist. I feel like I am headed a positive direction and looking forward to achieving my inner happiness.

Helpful?
MiMi Waters
MiMi Waters
1 reviews
over 1 year ago
5 out of 5 stars

Saving My Life

My experience with Life Stance Stockbridge (Susan Stewart, Therapist), and Lawrenceville (Richard Onoja, Psychiatric Nurse Practitioner), have been nothing short of amazing and supportive. Ms. Stewart holds me accountable and when I open up to her, clarity seems to just come. She has provided me with a listening ear, encouragement, strategies and goals. She always recalls at my next appointment. I appreciate her non-judgmental approach to my situation. Even when I've felt like I was going backwards, she showed me how I wasn't and then told me, even if I took a step backwards, it wasn't the end of the world. Because of her, I keep a mood journal, write down helpful nuggets during therapy, and always feel better at the end of my sessions. I highly recommend her. Psychiatric Nurse practioner Richard Onaja is mild mannered but listens very intently. He reviewed my meds and made what I felt like was a great decision about them. My input was important to him. In providing new meds, I appreciated him, for not over medicating me. He watches my status and ask and answers the important questions. I am so appreciative for these two people. They are truly helping me get my life back on track. I do highly recommend both of them and I hope they remain at Life Stance for a long-time. A public thanks to both of them for really caring about my mental health.

Helpful?
over 1 year ago
5 out of 5 stars

This was my first time here…

This was my first time here. The receptionist was nice and kind. My therapist was great! She was attentive, asked me some very insightful questions, and had an anxiety med sent to my pharmacy before I left. She’s also very willing to talk to my long time therapist. I’m looking forward to building a good relationship her.

Helpful?
K.M.
K.M.
1 reviews
over 1 year ago
5 out of 5 stars

Couldn't be happier!

I couldn't be happier with the level of care I am receiving. When I first started online therapy I honestly didn't expect to get an in-person feel. My sessions never feel rushed! My therapist takes her time with me and helps me to understand what I'm going through and gives me the coping skills that I need to function living with ADHD. I am happy to say that the level of depression and anxiety I had a year ago is nearly gone. I have my moments but I have learned how to manage these strong feelings when they stir up. I am grateful to have found Life Stance! Thank you Emily!

Helpful?
Erin Lucas
Erin Lucas
1 reviews
over 1 year ago
5 out of 5 stars

My therapist has been amazing in…

My therapist has been amazing in treating my PTSD. I love the online patient portal to book or cancel appointments and handle billing.

Helpful?
elisa mignone
elisa mignone
1 reviews
over 1 year ago
5 out of 5 stars

Love my therapist and doctor

My therapist and doctor are a perfect match for me! I'm so happy and relieved to have them in my life!

Helpful?
Hannah Wells
Hannah Wells
1 reviews
over 1 year ago
5 out of 5 stars

Pam Zirkle

I absolute love my therapist! She is awesome! I’ve had 5 sessions with her so far and couldn’t be more pleased! She has put the words to some of my thoughts and feelings I’ve had for years! 10/10 would recommend Pam Zirkle!

Helpful?
Monica Prado
Monica Prado
1 reviews
over 1 year ago
5 out of 5 stars

Keiera Buckles is the best therapist I…

Keiera Buckles is the best therapist I have had in my life! I love how easy LifeStance Health makes it to help you with choosing a therapist and makes it easy for your needs.

Helpful?
Larry Medina
Larry Medina
1 reviews
over 1 year ago
5 out of 5 stars

Alison is a wonderful therapist she…

Alison is a wonderful therapist she listened to me and help me move past issues I had and was very caring and helpful to me in every way I highly recommend her. 😃

Helpful?
over 1 year ago
5 out of 5 stars

I went through a transition from one…

I went through a transition from one therapist to another and Lifestance made it super easy easy to transition. The also have a very good virtual meeting and messaging system.

Helpful?
Nick
Nick
1 reviews
over 1 year ago
1 out of 5 stars

Commercializing Therapy, Who would've though it wouldnt work?

Sh!t customer service, basically bot-level interactions, and overall horrible "therapy". Go with something else.

Helpful?
over 1 year ago
1 out of 5 stars

Billing incompetence

Dr is average. Get the feeling this is strictly a money making organization. Billing and submitting claims is horrendous. If claims are denied due to their incompetence, they are not resubmitted without significant hounding and literally doing their job. Communication is nil. In order to not owe these people a small fortune it is necessary to discontinue treatment and find a new provider. Left message for my MD regarding this and he said he would forward to "office manager" who in turn never called me and won't respond to message via their own patient portal. Edit: Now Lifestance cares?? Why because they have an F rating with the Better Business Bureau for taking advantage of patients? You want my name, etc.? Your practitioner already has all my info. It's awesome that your stock value has declined by 70% in the past 3 years. Now the day traders can have a field day with your crappy healthcare company.

Helpful?
over 1 year ago
1 out of 5 stars

HARD PASS, RUN.

If you value your mental health at all, RUN from this company. Their therapists are not empathetic at all. I saw a therapist for one session (the first session) which didn’t even last 35 minutes and I still was responsible for paying for it. The next session, she literally LAUGHED at my response to one of her questions, she CRITICIZED me, she was laying on her couch and texting throughout the appointment. I would absolutely look elsewhere. I left this appointment more traumatized than I went in and now have to try and work on finding a new place to go because this company has completely lost my trust.

Helpful?
over 1 year ago
5 out of 5 stars

I am having an amazing relationship and…

I am having an amazing relationship and results with my Dr. I feel totally listened to and I couldn’t be happier. I am so happy for the referrals I got to her from two different offices I go to. Dr Nichols is a great choice for me. Very easy to talk to.

Helpful?
Angela Kunc
Angela Kunc
1 reviews
over 1 year ago
5 out of 5 stars

Very Pleased!

It’s difficult to get through via phone to schedule or reschedule an appt at times but I’ve recently started using their call back method and they call back timely every time. I am very pleased with the care both myself and my child receives here, Lauren Dueck is absolutely amazing for therapy and doesn’t realize how much she saved my child’s life. They collaborate care with additional therapies if needed and I’m completely thrilled with LifeStance!

Helpful?
over 1 year ago
5 out of 5 stars

Wonderful

My doctor actually listens to me and acts accordingly. She was a life saver. I felt myself on the verge of a hospitalization but was able to avoid it with some med changes. Now I feel like a human being. I'd recommend her and LifeStance to anyone.

Helpful?
over 1 year ago
5 out of 5 stars

Kelly Pierce

I absolutely love my therapist Kelly Pierce! She's like talking to a girlfriend and I enjoy my weekly sessions with her. I have had therapists in the past through zoom who never had service and would cut sessions short and felt like I never got anywhere. Totally different experience with Kelly.I highly recommend her.

Helpful?
Alden Adkins
Alden Adkins
1 reviews
over 1 year ago
5 out of 5 stars

Linda is knowledgable and communicates…

Linda is knowledgable and communicates that knowledge with clarity and empathy.

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Barb
Barb
1 reviews
over 1 year ago
5 out of 5 stars

I was very impressed overall

I was very impressed overall. I was able to get an appointment quickly, the staff were all friendly and helpful. Samantha was so warm and knowledgeable. She has a wealth of information about medications and side effects. She shared tips readily. She is a great listener. She gave me hope.

Helpful?

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