LifeStance Health

3.744 out of 5 stars
3.7
Great1,000 reviews

TrustScore

3.7
3.744 out of 5 stars
Great
5 out of 5 stars
626
4 out of 5 stars
58
3 out of 5 stars
19
2 out of 5 stars
28
1 out of 5 stars
269
1,000 reviews in total

Review summary

LifeStance Health has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Lovely therapist and really appreciate…

Lovely therapist and really appreciate the bios and specializations. I think I found the right one for me! Very easy boo...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Extraordinary Experience

I have had extraordinary experiences with everyone I came in contact with at LifeStance. I spent months trying to find ...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Every time I have a telehealth…

Every time I have a telehealth appointment they never send me the link to connect. I tried calling but it was after hour...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Patricia is an amazing person and a…

Patricia is an amazing person and a pleasure to talk too. All the staff is super sweet and caring. They took care of me ...Read more

0
0
🔥 High engagement

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about 1 year ago
5 out of 5 stars

The people working there my counselor …

The people working there my counselor was very effective. Recommended my grandson to go there. He also had a very good experience.

Helpful?
about 1 year ago
1 out of 5 stars

Lifestance: Horrible Experience

Lifestance: A Very Bad Experience. Lifestance may work for some, but for those with a mental health diagnosis, it was a nightmare. Psychiatric provider cut his meds after only speaking with him initially for 15 minutes. Initial intake session was 25 minutes. Worst part of Lifestance is communication with providers. They do not answer promptly, and only do it via the portal in written format. We needed to have a sooner appointment than one month, because of a crisis, and that was never even addressed by them. The provider sent a message via front of office staff, and our only followup with them after about 10 emails was a two sentence response. I was a mental health provider, and it is disturbing that places like this exist.

Helpful?
about 1 year ago
5 out of 5 stars

LifeStance’s staff and facilities are…

LifeStance’s staff and facilities are excellent. The nurses, doctors, and PA are all wonderful, caring, and consistently great with patient care. The nurses are amazing! Savannah is a ray of sunshine, and Kingsley is awesome also! I’m very grateful for the staff and care at LifeStance!

Helpful?
Kat Foy
Kat Foy
1 reviews
about 1 year ago
5 out of 5 stars

Dr Win

Dr. Win listens to our concerns and has many suggestions as to how to adjust the things that need to be modified.

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Krista
Krista
1 reviews
about 1 year ago
4 out of 5 stars

So far a great experience

So far a great experience, the doctor knew well how to describe what was going on with me better than I did. I am hoping the future with her is bright and ongoing. It would be nice to have a doctor care about my health and well being without a hassle or fear of leaving me in the dust. All in all I really liked my experience.

Helpful?
Edwarf Thomas
Edwarf Thomas
1 reviews
about 1 year ago
5 out of 5 stars

Since I first started with Glen Byers…

Since I first started with Glen Byers he has been a good listener I have several issues to work through, and he has forced me to confront those issues without rubbing my face in them Sometimes we don't discuss a particular situation, but just relax so I can get comfortable to bring things up.

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J Olsen
J Olsen
1 reviews
about 1 year ago
1 out of 5 stars

Letdown by LifeStance

So disappointed with the level of professionalism at LifeStance Health. Phone calls passed on, no answers, no solutions and never a call back. Charged $100.00 for an appointment that never happened, without a signature, no invoice and not an answer from billing. You will hold and hold and then disconnected. People that need help are not getting the help they need. 2nd appt was a mistake, 3rd appt was a no show by therapist. We will not make the mistake of trying to reschedule. Credit card charge was wrongfully billed and is in a dispute with credit company.

Helpful?
about 1 year ago
5 out of 5 stars

My med Dr is great she listens to me…

My med Dr is great she listens to me and my needs and isn’t just shoving pills at but working with me to become a better me

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Consumer
Consumer
1 reviews
about 1 year ago
5 out of 5 stars

Awesome and love everything

Awesome and love everything

Helpful?
Claire
Claire
1 reviews
about 1 year ago
5 out of 5 stars

Overall happy with our therapist.

We have been using Lifestance for several years now. My child goes to see a therapist as well as my husband and I see a couples therapist and they have definitely helped us all in different ways. We understand that therapy is a long game process and are happy with our continued care from our therapist at Lifestance. My only issue was with billing - there was a switch at some point on their end which resulted in incorrect billing on their end and a lot of stress on ours, but once my therapist stepped in and reached out to billing things got sorted out.

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Mori Chattin
Mori Chattin
1 reviews
about 1 year ago
4 out of 5 stars

If you put in a little effort, you’ll have few issues with LifeStance

Easy to set up appointments and pay bills. Tele-Health system works well, very few issues. The staff I’ve worked with: therapists, med management, customer service, etc. have all been friendly and helpful. Sometimes obtaining the links to the appointment can take some initiative on your part but it’s seldom difficult. As long as you stay on top of notifications from LifeStance and give them reasonable heads up if you need to miss an appointment, there’s very little in the way of complications.

Helpful?
about 1 year ago
5 out of 5 stars

Dr. Diez Caballero

Dr. Diez Caballero is the best. He really cares about his patients and goes the extra mile to help us. Excellent psychiatrist!!!!

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Paul D
Paul D
1 reviews
about 1 year ago
3 out of 5 stars

I’ve been a patient for about 4 years…

I’ve been a patient for about 4 years and have worked my way through a few therapist . Most have been adequate at best, except for one who moved up in the company to a more administrative position. Very few have actually been helpful in moving me forward. They seem to be distracted and don’t really ask questions that would help me. I don’t leave a session where I feel I’m gaining ground. Their pre session reminders and redundant questions really are aggravating. Although they are pleasant and friendly it doesn’t get to the root of the problem . At least there’s a person that listens!

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Kathryn Boso
Kathryn Boso
1 reviews
about 1 year ago
5 out of 5 stars

They have been very helpful through my…

She was very quick to respond to my message and very helpful! I would recommend anyone at Lifestance to help you!

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about 1 year ago
5 out of 5 stars

Caring Knowledgeable Reliable

LifeStance has provided me with the care I need to live a good life.

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Mike Mike
Mike Mike
1 reviews
about 1 year ago
5 out of 5 stars

Great staff Robert Ussai is very good

Great staff Robert Ussai is very good, listens to your concerns and recommends great advice on what you can do to help yourself out.

Helpful?
Donna
Donna
1 reviews
about 1 year ago
5 out of 5 stars

Wendy Nurse Practitioner and Roxanna her assistant.

I had my first visit with Wendy, Nurse Practitioner and her assistant, Roxanna yesterday. They both were extremely friendly, professional and caring. I was impressed by their willingness to answer questions and take the extra time with me. Please keep these excellent employees.

Helpful?
Amy Pate
Amy Pate
1 reviews
about 1 year ago
5 out of 5 stars

I love that I have found a one stop…

I love that I have found a one stop shop for me and my family! Dr Yazmine is amazing in her treatment, patience with my questions, and explaining everything to me. My experience with Dr Boz was amazing as well! Now signing up for counseling services! Highly recommend!

Helpful?
about 1 year ago
5 out of 5 stars

I do not know where I would be in this…

I do not know where I would be in this life without the help of Lifestance and my therapist. She has truly saved my life!

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about 1 year ago
5 out of 5 stars

The Telehealth App is seamless and makes communication a breeze during sessions

I have had nothing but good experience with my psychiatrist Dr. Pinero and she has helped tremendously in my efforts to control anxiety.

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