Lifestance is a cruel JOKE of a company. First, they overcharged me for an already absurdly expensive telehealth call with Dr. Patsiornik. He was late and half of the session was spent answering dumb stock questions rating myself from 1 to 10 on extremely broad subjects with no concept of duration or time or space - the whole thing was absolutely lazy and made no sense whatsoever. But never mind that. They charged me nearly $500 for 45 minutes online with him! I noticed a smaller number charged to my Cigna account, so I contacted them about it to see what was going on. About 2 months later of spotty, curt, often self-contradictory communication, they refunded me about $90 back. Then I scheduled an EAP session with one of their therapists. They took the EAP number down on the line and said they accept it. What do you know... a month later of confusing back and forth with their billing person Talena, I'm told that they DON'T take EAP, and that I was to magically know this despite them TELLING ME ON THE PHONE that they took EAP. It made zero sense and they thrust the blame and responsibility directly on me after they made their own mistake, forcing a $210 bill upon my shoulders. To add insult to injury, they wanted me to do their job and call my own insurance company to see if they accepted the visit, which my insurance had no record of. How was this not settled and straightened out BEFORE my visit explicitly telling them I would be using Cigna EAP? But they made sure to charge me in the meantime! I told them to review their phone records. Of course, they had no concept of when I called and no one was going to lift a finger... so I went through my phone records with my telephone provider and pointed them to the call. She said she will review the call. I don't even know what the point was then since they already billed me $210 for the EAP. Of course, they didn't follow up... weeks later, no answer, dead silence. So I've just sent them money for what was supposed to be a free visit, and I hope they choke on it. I will be spreading news on every bulletin board and forum I can find on how careless their service is and how they don't care at all about their customers. The funny part is... if they truly did care for their customers, reflecting their email, wecare so on and so forth, they would have made some admission of their error, annuled the visit or came to a mutual compromise, as I very much liked my therapist and planned to go there regularly. I would have almost certainly visited her regularly. Instead, they have lost potentially thousands of dollars due to their complete incompetence and bureaucratic greed. They will be losing much more now as I will be spreading this information in every place, and in every nook and cranny I can find, all over the internet.
