Life Assure Medical Alert
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Device swapping and app
We are swapping my mom's device to the wearable one on her wrist. The old device was shipped a week ago, which we had to pay for. They have not reached out to me to let .e know if they got it or if the new device has been shipped. Also, the app is not working. It will not load. I do not like how customer service is closed on the weekends. I will probably call in the morning to find out about the delivery of the devices and about the app. I would like more communication and better hours. I do not feel it's right to have to pay for the shipping. The normal device is way too heavy for my mom to hear around her neck.