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Review summary
Leonardo Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Disappointing. Tried on two separate evenings to contact Room Service and, failing that, Reception from room phone. No answer on either occasion. The room was up a flight of 10 stairs. I was not made aware of possible accessibility issues before arrival and found this challenging which for a "superior" room is not good enough. I had difficulty finding help with my case and struggled with the stairs. Having said that the staff with whom I interacted were, on the whole, very nice and the food, when I finally got it, was fine. TV offerings very poor. Just not good enough for an allegedly highly rated hotel. (Edinburgh, Murrayfield)
Nothing like making a booking that the hotel gets wrong & when they kindly promise to re-imburse they actually change the facts so that they don’t have to re-imburse the customers. When you know you were at the hotel at 10am to check in & you’re told that you got the date wrong & then you see that they update Booking in the afternoon as a ‘no show’. I don’t know why Booking wants to list such hotels on their database when such bad service from the hotel reflects badly known them as well.
Leonardo hotel - Tel Aviv
This business customer ain’t coming back!
Have just booked my 4th visit this year. at Leonardo Hotel Gateshead Quays, fabulous, as always very friendly staff , Ann on reception so helpful, and always give us a welcome as we arrive, the furnishings in bar, and lounge have been renewed, plus an added touch of complementary cold drinks from the dispenser in reception rooms cleaned and all tea coffee and milk , plenty of it every day, the bar staff and resturant staff are fantastic, my next visit already booked
While checking into my suite at the SEAFOS Luxury Resort & Spa Hotel in Nafplio, Greece the Security Guard/Reception Staff negligently directed my partner and I to park in an area incapable of safely accommodating our Van, resulting in substantial damage to the body panels of our vehicle. Following the damage to our vehicle I confronted the hotel Mgr. (Vasilis Keritis) who agreed that his staff was negligent and that he was willing to do what was necessary to restore our vehicle. Yet the following day, when I inquired how the SEAFOS Hotel was going to arrange payment for the repairs necessary to fix our van , Vasilis Keritis reversed his position claiming his staff was not at fault. Out of hundreds of hotels I've stayed, throughout 55+ different countries, this is BY FAR THE WORSE ONE YET!!!
Leonardo Hotel Amsterdam Rembrandtpark
A disappointing stay, I'm sorry to say.
On arrival we advised the front desk that there was no soap/shampoo in the bathroom. And none arrived all week.
After 3 nights, we expected an automatic clean, which didn't happen, so no sugar, coffee, cream replenishment, no cleaned mugs.
The room had no Welcome pamphlets, no instructions for the coffee maker and no phone numbers for Reception or Room Service.
On the 4th day the cleaner visited and transferred the dirt on the carpet from one place to another without removing any. And still no drink replenishment. Face cloths (x2) taken but not replaced. Bathroom glasses not cleaned.
I'm afraid to say that the overall quality of the stay in the hotel was not as expected and just left us feeling disappointed, especially at the prices charged and their online advertisements.
I booked the NYX Milan for one of my customers, hoping to use the hotel regularly as it is very close to the train station, but I have had a terrible experience. I paid for the room in advance, and then on the day the guests checked in, they tried to charge me for the same room again. After a number of emails, they agreed that I had already paid. A couple of days' after my customers checked out, they realised that the hotel had charged their credit card for the room that had already been paid for. Despite me sending 3 emails and calling them twice, they have not done anything apart from tell me that the manager knows about it. Really poor. Avoid.
Terrible hotel including rude staff members name OlaWale the manager.....poor service and hygiene is also poor .....I have posted my feedback in February this year where I actually encountered the horrific service from Leonardo staff including staff names and the manger name too and describes in brief details also I have mentioned the booking.com how the website works and how they also fooling people but apparently they have removed my reviews...that tells a lot.....
Not a good experience. I expected better from this hotel chain.
Upon checking in I had to return down to reception on two occasions before the key cards actually worked, not a good start!
The room was small, much smaller than I had envisaged, but I could handle that, was only a room for the night afterall..... however, bathroom was grubby with the sealant around the bath in a terrible state, very black and mouldy.
The biggest disappointment was the window, it just did not shut properly so the wind was whistling in constantly plus the noise of the wind whistling in was not good.
Upon check out day received an e-mail giving me the opportunity to check out online and so thus saving the time queuing up at reception; Leonardo's words, not mine. However, the system would not allow me to actually check out online; why send an e-mail if the system is not allowing you to use it?!
Not a good experience of Leonardo hotels at all.
This is the WORSE hotel I've been to and I was charged £230 for a night stay! NEVER AGAIN will I stay here. Rude and unhelpful reception staff. Had to park over a ten min walk way. Their photos online were of a different hotel so it was disappointing to see the actual bar which was underground, dirty, glasses had lip marks on, staff had not a clue what they were doing. The bar has zero atmosphere. It was a total shambles! Walls were so thin we were woken by people having sex in the morning. Leaking pipe in our bathroom. It was more like a cheap hostel vibe than a £230/night hotel. Horrific!!!!
We stayed in the Premier Inn the night the night before for £60 which was a millions time better than this disaster!!!!
Please please save yourself and DO NOT book this dump of a hotel.
Upon arrival at the hotel after a long trip, the receptionist and manager demanded for payment for my already paid booking.
I explained that payment had already been made via an agent. They checked their systems and after delaying me for a while,
they simply gave me the key to the room saying I actually do not need to pay. No remorse, no apologies!
Getting my breakfast served to the room was also a nightmare. They forgot to bring my breakfast even after placing an order a day before
The breakfast eventually came after I made a call to remind them. The manager asked for money again even after I had already paid.
She rudely said I shouldn't bother paying and stormed out of the room when I explained again that payment had already been made!
Horrible experience overall. I couldn't wait to leave the hotel asap!
The room was full of flies, appalling dinner. Breakfast is not too bad. I was so embarrassed when I was told that I am owing some balance from a day before while I was having my breakfast, I couldn't finish my breakfast. I later found out that I was charged for a Franklin coke without being told that it was not part of my dinner. Appalling dinner, though some of the staffs were great.
Severe Privacy Breach and Ignored by Management at Leonardo Hotel Sheffield
Date of Stay: February 10, 2024
Our evening at the Leonardo Hotel Sheffield was shockingly disrupted, transforming what should have been a restful stay into a distressing ordeal. My girlfriend, exhausted from preparing for an early shift, was sleeping when the unimaginable happened—a male guest, mistakenly assigned to our room by the hotel's reception staff, barged in. This alarming intrusion was not just a minor error but a grave lapse in the hotel’s security protocols, endangering our privacy and safety.
Following this harrowing experience, the hotel staff offered only a nominal response and provided us with the manager’s email for further communication and promised compensation. However, our attempts to reach out and seek redress have been met with a disheartening silence. Despite several emails detailing our ordeal and seeking a rightful acknowledgment and solution, we have received no reply, no apology, nothing. This lack of response is a clear indication of the management's disregard for guest security and their well-being.
This incident raises serious concerns about the operational integrity and customer service ethos of Leonardo Hotel Sheffield. The initial breach of privacy was bad enough; the subsequent failure of the hotel management to communicate or offer any form of apology or compensation only exacerbates the situation, showing a dismaying indifference to the serious distress caused to us as guests.
I urge potential guests to think twice before booking a stay at this hotel. The severe lack of security and the management's apparent indifference to our situation have been both unsettling and unacceptable. In a hospitality industry built on trust and respect, Leonardo Hotel Sheffield has failed spectacularly on both counts.
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