Leonardo Hotels
View company profile →
Severe Privacy Breach and Ignored by Management at Leonardo Hotel Sheffield
Date of Stay: February 10, 2024 Our evening at the Leonardo Hotel Sheffield was shockingly disrupted, transforming what should have been a restful stay into a distressing ordeal. My girlfriend, exhausted from preparing for an early shift, was sleeping when the unimaginable happened—a male guest, mistakenly assigned to our room by the hotel's reception staff, barged in. This alarming intrusion was not just a minor error but a grave lapse in the hotel’s security protocols, endangering our privacy and safety. Following this harrowing experience, the hotel staff offered only a nominal response and provided us with the manager’s email for further communication and promised compensation. However, our attempts to reach out and seek redress have been met with a disheartening silence. Despite several emails detailing our ordeal and seeking a rightful acknowledgment and solution, we have received no reply, no apology, nothing. This lack of response is a clear indication of the management's disregard for guest security and their well-being. This incident raises serious concerns about the operational integrity and customer service ethos of Leonardo Hotel Sheffield. The initial breach of privacy was bad enough; the subsequent failure of the hotel management to communicate or offer any form of apology or compensation only exacerbates the situation, showing a dismaying indifference to the serious distress caused to us as guests. I urge potential guests to think twice before booking a stay at this hotel. The severe lack of security and the management's apparent indifference to our situation have been both unsettling and unacceptable. In a hospitality industry built on trust and respect, Leonardo Hotel Sheffield has failed spectacularly on both counts.