LE
Leonardo Hotels
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Not recommended
I booked the NYX Milan for one of my customers, hoping to use the hotel regularly as it is very close to the train station, but I have had a terrible experience. I paid for the room in advance, and then on the day the guests checked in, they tried to charge me for the same room again. After a number of emails, they agreed that I had already paid. A couple of days' after my customers checked out, they realised that the hotel had charged their credit card for the room that had already been paid for. Despite me sending 3 emails and calling them twice, they have not done anything apart from tell me that the manager knows about it. Really poor. Avoid.