Leonardo Hotels
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Bradford - Horrible Manager/Receptionist
Upon arrival at the hotel after a long trip, the receptionist and manager demanded for payment for my already paid booking. I explained that payment had already been made via an agent. They checked their systems and after delaying me for a while, they simply gave me the key to the room saying I actually do not need to pay. No remorse, no apologies! Getting my breakfast served to the room was also a nightmare. They forgot to bring my breakfast even after placing an order a day before The breakfast eventually came after I made a call to remind them. The manager asked for money again even after I had already paid. She rudely said I shouldn't bother paying and stormed out of the room when I explained again that payment had already been made! Horrible experience overall. I couldn't wait to leave the hotel asap!