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Review summary
Leonardo Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Disappointing. Tried on two separate evenings to contact Room Service and, failing that, Reception from room phone. No answer on either occasion. The room was up a flight of 10 stairs. I was not made aware of possible accessibility issues before arrival and found this challenging which for a "superior" room is not good enough. I had difficulty finding help with my case and struggled with the stairs. Having said that the staff with whom I interacted were, on the whole, very nice and the food, when I finally got it, was fine. TV offerings very poor. Just not good enough for an allegedly highly rated hotel. (Edinburgh, Murrayfield)
Nothing like making a booking that the hotel gets wrong & when they kindly promise to re-imburse they actually change the facts so that they don’t have to re-imburse the customers. When you know you were at the hotel at 10am to check in & you’re told that you got the date wrong & then you see that they update Booking in the afternoon as a ‘no show’. I don’t know why Booking wants to list such hotels on their database when such bad service from the hotel reflects badly known them as well.
Leonardo hotel - Tel Aviv
This business customer ain’t coming back!
Have just booked my 4th visit this year. at Leonardo Hotel Gateshead Quays, fabulous, as always very friendly staff , Ann on reception so helpful, and always give us a welcome as we arrive, the furnishings in bar, and lounge have been renewed, plus an added touch of complementary cold drinks from the dispenser in reception rooms cleaned and all tea coffee and milk , plenty of it every day, the bar staff and resturant staff are fantastic, my next visit already booked
While checking into my suite at the SEAFOS Luxury Resort & Spa Hotel in Nafplio, Greece the Security Guard/Reception Staff negligently directed my partner and I to park in an area incapable of safely accommodating our Van, resulting in substantial damage to the body panels of our vehicle. Following the damage to our vehicle I confronted the hotel Mgr. (Vasilis Keritis) who agreed that his staff was negligent and that he was willing to do what was necessary to restore our vehicle. Yet the following day, when I inquired how the SEAFOS Hotel was going to arrange payment for the repairs necessary to fix our van , Vasilis Keritis reversed his position claiming his staff was not at fault. Out of hundreds of hotels I've stayed, throughout 55+ different countries, this is BY FAR THE WORSE ONE YET!!!
Booked a superior room, given a standard room. When asked at reception was told it was booking.com fault. Rude staff, terrible service. Won't be going back. Emailed them, no replies, no help from management in hotel. A joke.
Horrendous, horrible, horrific customer service from the staff at Leonardo hotel.
Starting with the staff name hurshul who acted like a gangster behind the desk, intimidated me as if he was gonna do something over I passed the comments that 'stop fooling people'! OlaWale the manager came out and I have never come across a worse manager in my entire life, didn't even apologize for his colleague's behaviour and kept smercking while I was complaining and he was actually hiding his name, this all happened behind the desk where they are representing Leonardo hotel!!
I would never recommend anyone to visit this hotel, they have reduced the size of the deluxe room and it's very tiny but they charge you the same amount of money meaning conding customers !!
I visited Birmingham Leonardo hotel purely to have some time off from London however it was the most disgusting disgrace experience I have ever faced !!
Shocking to see the manager OlaWale, how come he is the manager at Leonardo hotel !!
Leonardo hotel standard must be way too low to have such a manager representing Leonardo hotel !!
Should be investigated or sacked both of them if anyone reading these comments who is actually a responsible person within the Leonardo hotel !!
Last but not the least lady named Diana which I believe is eastern European lady, my gosh the way she stands behind the desk as if she is standing in her back yard garden, and the attitude is literally stinks like hell, we ask her one simple question about the car park payment and the way she responded was out of this world, used patronising tone and responded us that 'pay as you pay normal car park tickets nothing new' My god she must be tripping so badly that she has to responded in that manner as if someone has been forced her to stand and give horrible horrific respond to a very simple question asked by the customer !!
Now this one is very funny but at the same time it is very frustrating too, so when we about to make our way to the checkout the Eastern European lady name Diana was standing there like she is watching netflix in her couch so we ignored her and made our way to other lady, whilst we were making our way she started to pass some comments to her colleague multiple times knowing we are looking at her while we were approaching to the desk !! imagine how you would feel as a customer and I am from retail and this is the worst thing you can do towards the customers !!
I was reading some comments and someone has mentioned her previously as an Eastern European lady, so I believe she is the same person who we came across !
Booking.com does not want to share my thoughts as they think it's against their company policy and apparently I am using unsuitable words, whereas I have told them the FACTS and people need to be aware of these facts about Leonardo messy staff !!
Bad communication and they'll take your money anyway
Don't book with them a mistake was made with the dates and after 2 days I still couldnt speak to anyone at the hotel who could help... no one on line or with central reservations could either ... the took my money anyway
Zeer klantvriendelijk en flexibel. Wij wilden onze reservering wijzigen en hier werd uiterst vriendelijk en begripvol op gereageerd, kregen zelfs een kamer upgrade. Het inchecken verliep tevens heel snel en bij aankomst op de kamer zelf verwelkomt met een flesje wijn. Wij overnachten hier vaker en raden dit hotel zeker aan. Schone kamers en fijne bedden.
It was the friendliness of the staff especially Joseph Libin the manager, and all other staff. They were all very helpful and showed politeness and courtesy to myself and wife, more so than should be expected.
Perfekte Lage, sehr ruhig, endlich ein Hotel, in dem man ruhig schlafen kann, nur 15 Minuten bis zum Flughafen, super sauber, sehr freundliches Personal Tiefgarage vorhanden, sehr stylisch, sauber, alles perfekt, waren schon vier mal hier immer wieder gerne!
Matthew the night time reception guy at Sheffield branch! Made my weekend! Polite friendly and so welcoming he needs a raise!!! More staff like him needed , sometimes people go through hard times and a welcoming smile helps, couldn't help enough! Thanks again Michelle
We stayed at Leonardos Southampton West Quay.
We had a nice room and despite a leak in the bathroom our stay was perfect. The breakfast was great. The staff were helpful and cleaning staff excellent.
I would have left a 5star but they do not take cash and if they did I would have stayed another night and had dinner. How a hotel group can refuse to take the King's shilling is beyond me and they should reverse this policy.
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